Tast failed: 'Failed to create a backup'

Thread needs solution
SEA Automatisering
Beginner
Posts: 1
Comments: 0

Hello all! i have been backupping my systems correctly for the past couple years but all of the sudden i get the following message:

Task 'Back up sbs' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba095034c
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 537
Module: 149
LineInfo: fc2924f06484b5f1
Fields:
Message: Meta collection during application-aware backup failed.
--------------------
Error code: 2002
Module: 538
LineInfo: 2a7f716abaaab050
Fields:
Message: Error occured while loading applications through Vm proxy
--------------------
Error code: 239
Module: 83
LineInfo: b7e5b06ccbf4eac0
Fields:
Message: Failed to execute agent 'cscript /NoLogo GuestAgent.vbs' with parameters '{ }'.
--------------------
Error code: 240
Module: 83
LineInfo: a83807079d0431a
Fields:
Message: Failed to run script 'cd "C:\Users\ADMINI~1\AppData\Local\Temp\FDB97BBA-63DA-4E92-BB28-EB5FFB936183\" && cscript /NoLogo GuestAgent.vbs >1B789FD7-1DEF-429E-B125-AD801EE947B3'.
--------------------
Error code: 139
Module: 83
LineInfo: a83807079d04314
Fields: RetCode : 1
Message:
--------------------'.

and another one:

The operation has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation has failed.
--------------------
Error code: 537
Module: 149
LineInfo: fc2924f06484b5f1
Fields:
Message: Meta collection during application-aware backup failed.
--------------------
Error code: 2002
Module: 538
LineInfo: 2a7f716abaaab050
Fields:
Message: Error occured while loading applications through Vm proxy
--------------------
Error code: 239
Module: 83
LineInfo: b7e5b06ccbf4eac0
Fields:
Message: Failed to execute agent 'cscript /NoLogo GuestAgent.vbs' with parameters '{ }'.
--------------------
Error code: 240
Module: 83
LineInfo: a83807079d0431a
Fields:
Message: Failed to run script 'cd "C:\Users\ADMINI~1\AppData\Local\Temp\FDB97BBA-63DA-4E92-BB28-EB5FFB936183\" && cscript /NoLogo GuestAgent.vbs >1B789FD7-1DEF-429E-B125-AD801EE947B3'.
--------------------
Error code: 139
Module: 83
LineInfo: a83807079d04314
Fields: RetCode : 1
Message:
--------------------

How can i resolve this error?

Thu, 11/17/2016 - 11:56
0 Users found this helpful
Vasily Semyonov
Acronis Program Manager
Posts: 22
Comments: 3761

Hi,

This error indicates inability to perform application-aware activity inside the VM through VMware Tools APIs. If backup of this VM worked in the past, then either it's a problem with VMware Tools service which can be cured by rebooting the VM or it may be some recently installed 3rd party software which blocks "cscript" execution of the scripts which are uploaded into %temp% folder by Acronis.

Typically such problems are investigated by analyzing "Process Monitor" utility log captured from inside the VM while starting the backup. In either case you'll need to contact our support team for proper analysis.

Thank you.

Thu, 11/17/2016 - 13:44

Best regards,
Vasily
Acronis Virtualization Program Manager

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/