VM Protect - Recover Backup after NAS Failure
Good day. I have an urgent problem with VMProtect 8 Backup with a Backup of 3 virtual Servers VMWare backuped in one tib file. After a "power problem" myNAS is defective. I was able to restore the tib archive in the correct folder directory with 2 different recovery programs. Both tib files have the same size (unfortunately app. 2.1 TB), but unfortunately Acronis VM Protect does not recognize the backup file. When I integrate the new datastore with the recovered tib file, the software does not recognize any data to recover. Since I need an urgent solution, I would like to ask if there is a support or a specialist for such cases (of course against payment) who could analyze or repair the file for me. I am happy for any help. Thanks very much
Thank you for your nice response. I have done so, i installed acronis cyber protect 15 and have spent a day of trying in many ways to import my backup tib file. If i try to validate it the process stops without an error or message after 2 minutes. I have also an older backup file from march this year which i could restore perfectly with vmprotect 8. For testing i have taken this tib archive and tried to import or verify it in acronis cyber protect 15. It does the same thing.. 2 minutes of loading – then nothing.
In VMProtect 8 i had only to specify the Storage where the backup is and i was able to see at least the older backup.
In a second step i tried to use the bootable media but Acronis does not recognize that there is a backup.
So i would have some questions now.
1) i was searching the arcronis help and internet how the right way is to import older backups but i have found quiet nothing. Can you tell me how the right workflow is?
2) does it makes a difference if the tib archive is stored on a network location (example nas or shared folder on a server) or on a sata hdd connected directly to do System? In my case i had the nas on 192.168.37.10 and VMProtect was running on 192.168.37.5.
3) From all i know everything needed for Arcronis to see the backup is stored into the backup tib file? Am i right o are there other files like config files needed .. ?
4) By creating a ticket is there a possibility that Acronis or some Acronis tecnician could take a look on the recovered tib archives. You have more experience and maybe more tools to mount or extract it. Ofc i would pay for your work!
I am in trouble because there is half a year of work stored in the backup and i have to find a solution.
Thank you very much for your help !
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