Skip to main content

vmProtect 8 lost all its settings

Thread needs solution
Beginner
Posts: 2
Comments: 1

Hi,

Today our vmProtect 8 appliance got stuck, after resetting the VM all configurations lost ! is it possible to restore them?

Thanks

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3744

Hi,

The configuration of the backup tasks is stored on the secod 2GB (4GB starting from 9th version) disk of the virtual appliance (typically HardDisk_2.vmdk). From your description I can guess that this disk didn't mount properly after reboot and usually this can be fixed with help from our support team (at least we can try to migrate the configuration to a fresh appliance), so it definitely makes sense to contact our support team for assistance. Most likely we'll need to get an export of the broken appliance in .ovf/.ova template for troubleshooting and investigation.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 2
Comments: 1

Thank you Vasily i'll contact the support.