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Autotask Plugin in Acronis Backup Cloud

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Beginner
Posts: 1
Comments: 0

How can we refresh the Autotask PSA cache? we have added new sources and note types, but they dont show in the integration.. One source suddenly appeared after 2 days...

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Support Engineer
Posts: 0
Comments: 57

Fred, hello and thank you for posting!

 

There is no so called cache, the sync happens every 15 minutes or so. What you describe sounds like a technicall issue, so I would like to ask you submit a support ticket with mspsupport@acronis.com

In the ticket description, please provide examples of items that are out of sync via screenshots from Autotask PSA and Acronis Management Console.

 

If you have any further questions, please let me know!