Acronis 12.5 Managed Machine Service stops!

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Encarna
Beginner
Posts: 5
Comments: 11

Good morning, actually I have this problem in one of my machines (Machine A). I have detected that since 1 moth ago it is not running the backup plan.

The machine has installed the console and the backup is stored in another PC of the line (Machine B). When I have tried to solve the problem, I've seen that de Acronis Managed Machine Service is stopped. 

After I start the service, it stops again after 10 seconds .

Could you be so kind to help me with this issue?

I repeat, the machine was working properly one month ago. And it is not connected to Internet.

 

Thanks in advance

 

Tue, 10/19/2021 - 08:46
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Péter Szatmári
Frequent Poster
Posts: 14
Comments: 590
mvp

Hello Encarna!

What does the management console say? Any failed activities?

-- Peter

Wed, 10/20/2021 - 07:27
Products: Acronis Cyber Backup 12.5
Encarna
Beginner
Posts: 5
Comments: 11

In console The PC appears as disconnected.

Tue, 11/16/2021 - 14:47
Péter Szatmári
Frequent Poster
Posts: 14
Comments: 590
mvp

Do you have the console installed at machine A or B? It's not really clear.

Have you tried reinstalling the agent where the managed machine service doesn't start?

Wed, 11/17/2021 - 07:24
Products: Acronis Cyber Backup 12.5