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Checking for updates does not show latest update available

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Regular Poster
Posts: 32
Comments: 343

Hi,

Checking for updates does not show latest update available in Help > About dialog.

It just says "you have the latest update installed" (translated) while build 12890 is available since April 1st.

Checked today at 16:00 hours.

 

 

Best regards,

Raphael

 

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Forum Moderator
Posts: 207
Comments: 6627

Hello Raphael,

Currently the RnD are working on a new patch, once it is ready, we'll push the in-product notifications. 

Regular Poster
Posts: 32
Comments: 343

I will update to latest version and check again when a future update is available.

Best regards,

Raphael

Regular Poster
Posts: 32
Comments: 343

Ekaterina wrote:

Hello Raphael,

Currently the RnD are working on a new patch, once it is ready, we'll push the in-product notifications. 

Dashboard is promoting a new version, so it works now :)

Eine neue Version von Acronis Backup 12.5 (Build: 13400) ist verfügbar. Jetzt herunterladen

Best regards,

Raphael

Forum Moderator
Posts: 207
Comments: 6627

Finally, yes :) I'll post an announcement on forum too!

Beginner
Posts: 0
Comments: 2

Hello, I have similar problem with Acronis Cyber Backup 12.5 Build 16386 . Checking updates is giving answer that this is the newest buid but is not . 

It's installed on WIndows Srv 2016 std . Should I download the newest version and install it ?

 

Best regards 

Konrad 

Forum Moderator
Posts: 207
Comments: 6627

Hello Konrad,

there has been another version released with the build number 16428 https://forum.acronis.com/forum/acronis-cyber-backup-125-forum/acronis-… 

Beginner
Posts: 1
Comments: 7

I can confirm
16386 doesn't show that update 16428 was released months ago
still need to check here manually

Beginner
Posts: 0
Comments: 2

Ekaterina wrote:

Hello Konrad,

there has been another version released with the build number 16428 https://forum.acronis.com/forum/acronis-cyber-backup-125-forum/acronis-… 

Hi, download the newest version and next installation is giving option "update" existing product.  This is what I did and its already updated. Not sure yet what will be with further update notiffications  in Acronis console.

Best regards

K

Forum Moderator
Posts: 207
Comments: 6627

Hello Konrad,

would you mind sharing a screenshot of the pop-up notification? I believe it might inform about the next major version Acronis Cyber Protect 15 as well