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Cyber Backup Server do not accept my Acronıs account

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Hello there,

 

We are using Cyber Backup 12.5 with 1TB cloud storage and both of them are active, but the maintenance has expired. 

For some reason, I cannot delete previous backups on 1TB cloud storage with my Acronis account. It askes for the account, even I enter it correctly the procedure cancels and gives "access denied" error.

Since no space left at 1TB cloud storage, I cannot add new files there. And I cannot delete previous files due to "access denied" error.

Does this error related with the expired maintenance license?

Looking forward for some help, thanks in advance.

 

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