DeviceLock - causes performance & IIS Issues
We have had significant performance issues with our Windows IIS Shared hosting servers since mid-feb 2021,
We hired Microsoft 24x7 emergency support at a cost of $500 to work with us on the issue
After a week they have identified the issue was caused by DLService.exe which is Devicelock.com that Acronis cyber protect automatically installed on our servers. This is constantly reading files and causing IIS to stop responding and stops us from being able to load any websites in IIS and causes huge performance issues to websites and stops Plesk from being able to read/write to IIS.
find Device Locker and change service from Automatic to Disabled
Then open task manager > details tab > find: DLService.exe and end task
CPU will immediately drop on the server and IIS will immediately start functioning again.
Issue happened on Windows Server 2016 & Server 2019
we use latest build of acronis, Agent version: 15.0.26570