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Acronis Cyber Backup 12.5 falied to recover windows os

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Beginner
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restoring the image on a machine with the operating system and Acronis agent installed

 using the management console premises

i have uploaded the picture with the error after the computer who does the restart error page 

after restart 

i am getting this error log

 

Message

The activity has failed due to a restart of the service.

Additional info:

------------------------
Error code: 78
Module: 309
LineInfo: 0x7564DA35B0F1EAF6
Fields: {"$module":"mms_vsa64_16318"}
Message: The activity has failed due to a restart of the service.
------------------------
Error code: 203
Module: 309
LineInfo: 0xFAD14A153F7475AA
Fields: {"$module":"mms_vsa64_16318"}
Message: The system was shutdown by a user or planned system event
------------------------
Error code: 10001
Module: 20
LineInfo: 0xFAD14A153F747577
Fields: {"$module":"mms_vsa64_16318"}
Message: The kernel power manager has initiated a shutdown transition.

Shutdown Reason: Kernel API
------------------------
Error code: 10001
Module: 20
LineInfo: 0xFAD14A153F747577
Fields: {"providerName":"Microsoft-Windows-Kernel-Power","$module":"mms_vsa64_16318","Channel":"System","EventID":"109","Computer":"cil.Nipendo.IL","providerGUID":"331C3B3A-2005-44C2-AC5E-77220C37D6B4"}
Message: The kernel power manager has initiated a shutdown transition.

Shutdown Reason: Kernel API

 

 

Attachment Size
20200812_095014044_iOS.jpg 2.16 MB
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Support specialist
Posts: 0
Comments: 1400

#1

Hello Yair,

Welcome to Acronis forums!

According to the error on your photo, your Bootable Media needs to be re-created.

The activity log that you've shared simply states that the Agent has been rebooted.