Cannot add licence from pool on linux agent computer

Thread needs solution
ClemTram
Beginner
Posts: 3
Comments: 4

Hello, I've installed Linux agent with a generated token. The computer is correctly appearing in the devices list but there isn't any license assigned to it. When I try to add one manually, it tells that no records found. Could you please help ?

Attachment Size
2.PNG 5.41 KB
1.PNG 79.65 KB
Fri, 10/18/2019 - 14:58
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 251
Comments: 7081

Hello ClemTram,

thank you for your posting! What license edition is used here? To back up a Linux machine you'd need one of the following licenses  Acronis Cyber Backup 12.5 Server, Acronis Cyber Backup 12.5 Virtual Host. Please refer to https://kb.acronis.com/content/59804

Fri, 10/18/2019 - 16:52

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

ClemTram
Beginner
Posts: 3
Comments: 4

Thanks for your answer.

So I don't have the correct license for this Linux server, I have these ones: Acronis Backup 12.5 Advanced Workstation License

Could you please give me the price for one license that can fit with our Linux server ?

Mon, 10/21/2019 - 06:32
Ekaterina
Forum Moderator
Posts: 251
Comments: 7081
ClemTram wrote:

Thanks for your answer.

So I don't have the correct license for this Linux server, I have these ones: Acronis Backup 12.5 Advanced Workstation License

Could you please give me the price for one license that can fit with our Linux server ?

You can find the prices here https://www.acronis.com/en-us/business/backup/server/purchasing/ Select the license period (subscription for 1, 2, 3 years or perpetual) and edition Standard or Advanced (checkbox Advanced functionality)

Mon, 10/21/2019 - 15:45

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support