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Cant assign vmware license

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Forum Member
Posts: 28
Comments: 46

I have 3 VMWare license host from acronis and just 1 assigned to a VMWare host.

I see the virtual agent connected and all its VMs, suddenly all the plans started failing because lack of license. Now when I go to the license section I have only 1 used and the other two cannot be assigned to the host that is having license issues... How can this be solved?

Thanks

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Support specialist
Posts: 0
Comments: 1269

#1

Hello No No,

thanks for posting on Acronis forums!

What is the type of Acronis Backup 12.5 Virtual Host licenses: subscription or standard? The subscription license could have expired. Please send email address you used for registering these licenses in a Private Message so that I could check your registration.

Forum Member
Posts: 28
Comments: 46

#2

Hi Maria,

I finally found what was the issue while looking at it more time. The ESXi host that could not have the license assigned had a suscription license assigned which expired so until I revoked that one I could not assign the definitive license.

Now this is solved.

As a suggestion, it would be great that when a suscription license expire, this license is automatically unasigned from that box so it is possible to assign other licenses inmediately :)

Thank you very much!

 

Support specialist
Posts: 0
Comments: 1269

#3

Hello.

Thanks for sharing the outcome.

There is an Alert in the Overview section indicated when a license expires. We will consider your suggestion.