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Double backups.

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Beginner
Posts: 5
Comments: 15

Hello,

I am experiencing double backups being made when there should only be one per day. Many times a normal backup is made and 10 minutes later the same backup plan runs again. I get this problem and find that I have to delete the existing plan and start over with a new plan. After a few weeks it starts happening again. Has anyone else seen this?

TIA

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Support specialist
Posts: 0
Comments: 1390

#1

Hello FlyingHorse,

thank you for posting on Acronis forums!

Please export your backup plan into a .json file and share it here. Please also collect Acronis Scheduler logs as described in this KB article and also share them for comparison.

Beginner
Posts: 5
Comments: 15

#2

Hello Maria,

I just deleted the backup plan and started over again from scratch. When it starts happening again I'll grab the information you requested.

Thank you.

Beginner
Posts: 5
Comments: 15

#3
Maria Belinskaya wrote:

Hello FlyingHorse,

thank you for posting on Acronis forums!

Please export your backup plan into a .json file and share it here. Please also collect Acronis Scheduler logs as described in this KB article and also share them for comparison.

Hello Maria,

I've tried running the Acronis Scheduler logs as outlined in the KB article you suggested but I find no log output in "C:\Program Files (x86)\Common Files\Acronis\Schedule2". Am I missing something?

Support specialist
Posts: 0
Comments: 1390

#4

Hello.

Please collect Acronis System Information from the Agent which backup plan is duplicated. We also need that you export this backup plan into a .json file. Then please upload all collected information onto an FTP link that I've sent you in a Private Message.

Beginner
Posts: 5
Comments: 15

#5

Sorry but you took too long to respond. I've completely uninstalled the product and installed fresh from the start. So far I haven't had the issue reoccur. I'll let you know if that changes.