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Duplicate backup

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Beginner
Posts: 3
Comments: 3

Hi Support ,

i created a backup plan , and apply it to a machine group , but i found this backup plan will run twice every time .

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Support specialist
Posts: 0
Comments: 1400

#1

Hello Daniel,

Welcome to Acronis forums!

Could you please export and share here your backup plan?

Please also collect Acronis System Information from the machine which produces duplicates.

I sent you an FTP link via a Private Message so you can upload gathered logs there.

 

Beginner
Posts: 3
Comments: 3

#2
Maria Belinskaya wrote:

Hello Daniel,

Welcome to Acronis forums!

Could you please export and share here your backup plan?

Please also collect Acronis System Information from the machine which produces duplicates.

I sent you an FTP link via a Private Message so you can upload gathered logs there.

Hello Maria ,

already upload to the FTP site , pls check , thanks .

Beginner
Posts: 3
Comments: 3

#3

Hello Maria ,

already upload to the FTP site , pls check , thanks .

Support specialist
Posts: 0
Comments: 1400

#4

Hello Daniel.

Your logs show that you use 3-years-old build. We recommend updating all Acronis Cyber Backup 12.5 components to the latest available build #16180 to ensure your Acronis Backup is up-to-date, so you can enjoy the latest features and keep your environment protected.

If this issue still persists, please do the following:

- export your working backup plans after updating (normal and confidential);

- download Acronis Scheduler Manager;

- delete all scheduled tasks with task zap command (you have 55 old scheduled tasks);

- import back your working backup plans.

Beginner
Posts: 3
Comments: 3

#5

Hello Maria ,

thanks for your messages .

i have tried to use acronis schedule manager ,  i only apply two backup plans (normal/confidential) , why there are about 50 tasks ?

sometime the schedule backup did not work due to "AcrSch2Svs" is not start , so i create GPO to restart "AcrSch2Svs" service every 15 minutes .  Does this have any connections with Duplicate backups ?

 

 

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Support specialist
Posts: 0
Comments: 1400

#6

Hello Daniel,

we strongly recommend updating your Acronis Backup components. 

The problem with the AcrSch2Svs service - which is responsible for scheduling - should be solved by updating. 

i have tried to use acronis schedule manager 

Have you deleted all unnecessary tasks?

i only apply two backup plans (normal/confidential) , why there are about 50 tasks ?

You have answered this question yourself:

 so i create GPO to restart "AcrSch2Svs" service every 15 minutes .