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I can see the backup in file explorer but not Acronis Backup

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Beginner
Posts: 4
Comments: 2

I am trying to recover some files and I see the backup in the folder, but when I got to the Acronis app and look for the backup it is not there. Any ideas? There is an older backup from a couple years ago, but it is not showing any of the newer backups.

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Support specialist
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Comments: 1017

#1

Hello Thomas,

thank you for posting on Acronis forums!

Please note that Acronis backup archives created with newer software versions could not be browsed/viewed by older versions of Acronis Cyber Backup 12.5. Please check your build number and make sure that all Acronis Cyber backup 12.5 components are updated to the same build (the latest one is #14330).

If it is not your case, then please make screenshots of the backup location content in Acronis UI and the folder's content in file explorer and share them with us.

Beginner
Posts: 4
Comments: 2

#2

Thanks.  That was the problem.