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Is it possible to remove old expired license from Backup 12.5?

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Beginner
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#51

Hi please can you remove my expired server license thanks

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#52
Anthony Harvey wrote:
Hi please can you remove my expired server license thanks

Hi! We've removed the expired quotas, please check

Beginner
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#53

Hello Ekaterina,

The portal has all the licenses accurately displayed in comparison to the local server code of ours, it is necessary to remove the license for Virtual Host Standard.Can You help us with this problem?

Thanks in advanced
Attached image.

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#54
Zeljko Nikolic wrote:

Hello Ekaterina,

The portal has all the licenses accurately displayed in comparison to the local server code of ours, it is necessary to remove the license for Virtual Host Standard.Can You help us with this problem? 

Hi! I've sent a request to remove the expired quotas, please verify  

Beginner
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#55

Great work Ekaterina ! Now it`s okey !

Thanks ...

Beginner
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#56

Hi Ekaterina

Can you please remove the expired Acronis Cyber Backup
ADD-ON license from my account?

Thanks

Beginner
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#57

Acronis Cyber Backup ADD-On license was deleted from account, but on 2 servers still getting error. Subscription expired. (and error e-mail 'Subscription license has expired' is sending). Sync licenses does not change anything. This error is on both servers dashboard. 

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#58
Martin Baca wrote:

Acronis Cyber Backup ADD-On license was deleted from account, but on 2 servers still getting error. Subscription expired. (and error e-mail 'Subscription license has expired' is sending). Sync licenses does not change anything. This error is on both servers dashboard. 

Hello Martin, there was also an expired quota for Cloud left - my colleagues removed it, please check 

Beginner
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#59

Hello Ekaterina,

It is OK now. After sync with account expired add-on is away from dashboard.

Thank you for your help.

Beginner
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#60

Hi Ekaterina, Can you please remove my expired license? Thanks, 

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#61
Elvin Olivera wrote:

Hi Ekaterina, Can you please remove my expired license? Thanks, 

Hi! Done, please check :)  

Beginner
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#62

Dear Ekaterina,

please remove the expired 5GB Cloud Storage from my account.

Thanks a lot.

Walter

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#63
Walter Dr. Richter wrote:

Dear Ekaterina,

please remove the expired 5GB Cloud Storage from my account.

Thanks a lot.

Walter

Hello Walter,

sorry for the delayed response! The expired tariff has been removed, please check 

Beginner
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#64

Dear Ekaterina,

Thanks a lot. It is removed.

 

Walter

Beginner
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#65

Dear Ekaterina,

please remove the expired 1TB Cloud Storage from my account.

Thank you!

 

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#66

Bump!

My issue exists on Acronis True Image 2021.

 

Thank you!

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#67

Hello Dylan,

sorry for the delayed response! The expired Cloud has been removed from your account 

Beginner
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#68

Hi Ekaterina, we have the same problem with Acronis Backup Standard Virtual Server. Can you help us?

Thanks!

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#69
Joaquin Saez wrote:

Hi Ekaterina, we have the same problem with Acronis Backup Standard Virtual Server. Can you help us?

Thanks!

Hi! Removed the expired license, please check 

Beginner
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#70

Dear Ekaterina,

 

can you please remove our expired license?

i think it is the Acronis Cyber Cloud Storage.

Thanks a lot.

Greatings Karsten

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#71
Karsten Schäfer wrote:

Dear Ekaterina,

can you please remove our expired license?

Hi! Removed, please check 

Beginner
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#72

Dear Ekaterina,

Thanks a lot. It is removed.

 

Greatings Karsten

Beginner
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#73

Dear Ekaterina,

 

Can you please remove our expired license?

 

Acronis Backup Advanced.

 

Thanks

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#74
Bilco Costa Rica wrote:

Dear Ekaterina,

Can you please remove our expired license?

Hi! The expired tariff has been removed!  

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#75
Ekaterina wrote:
Bilco Costa Rica wrote:

Dear Ekaterina,

Can you please remove our expired license?

Hi! The expired tariff has been removed!  

 

Hi Ekaterina, not yet, I sync but the License Advance Server still in the alerts.

Please your help! Thanks

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#76
Bilco Costa Rica wrote:
Hi Ekaterina, not yet, I sync but the License Advance Server still in the alerts.

Hi! Please check once again