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Problems Backup Exchange 2019

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On my server there is Acronis Cyber Backup 12.5 , I wanted to Backup only my Exchange 2019 CU2 but I get everytime an error message:

Die Aktivität 'Applikations-Backup wird vorbereitet' ist fehlgeschlagen. Cannot collect the metadata of Microsoft Exchange Server. Microsoft Exchange Server is not installed or has an unsupported version. Applikations-Backup ist für Microsoft Exchange Server 2007 (oder höher) verfügbar.

I read that it should be supporting the newest Exchange:…

But it don't work. Do You have any ideas how to solve the problem?

Thank You.

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Support specialist
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Hello Julian,

welcome to Acronis forums!

Please make sure that all prerequisites are met.

Please also clarify when you encounter with this error message: when creating a backup plan for your Exchange, selecting application-aware backup and specifying credentials for a server or when running a backup plan?

You can also collect Acronis System Information from a server where Acronis Agent for Exchange is installed and upload these logs onto an FTP link that I've sent you in a Private Message