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Restoring complete VM backup as new machine fails with Invalid configuration for device '0'

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Beginner
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I'm using Acronis backup 12.5 Build 14330 on an ESXi Sever 6.7 Update 2.

Backups seem to work fine so far.

But when I want to restore a virtual machine (Linux) completely to a new virtual machine, Acronis fails while creating the new virtual machine.

Error is:

Command has failed. Command=Recovering a virtual machine; tenantID=00000000-0000-0000-0000-000000000000 Invalid configuration for device '0'.

Browsing the Acronis KB I can find the following article: https://kb.acronis.com/content/63373

They say its a flaw in the product and will be fixed someday.

That's not really satisfying. Restoring is in my opinnion a really basic feature for a backup software.

Does anyone know if this problem can be avoided somehow. The restoring workaround is not really handy, as far as I can see.

@ the acronis officials: is there a plan, when this issue will be fixed? And by the way.. when do you plan to support ESXi 6.7 host configuration. It's missing for so long now.

best regards
ulf

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Support specialist
Posts: 0
Comments: 1054

#1

Hello Ulf,

welcome to Acronis forums!

We are sorry to know that you've encountered with this issue.

The KB article that you have found and shared here contains the most actual information on this error. Developers are now working hard on resolving this critical bug (ABR-231376). Unfortunately, we can't provide you with the exact time frame when the fix is released.

Beginner
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Comments: 2

#2
Maria Belinskaya wrote:

Unfortunately, we can't provide you with the exact time frame when the fix is released.

Is there any updates on this error? This is really NOT ok.

Support specialist
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Comments: 1054

#3

Hello Tore,

welcome to Acronis forums!

We recommend that you follow the KB article in the above post which contains a working solution to boot a new empty VM with Acronis bootable media.

The fix for the mentioned issue is planned to be released with the next software update, however, we can't guarantee an exact date.

Beginner
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Comments: 2

#4

Hello;

@acronis I really can't believe it. I just found out. I'm really surprised. I am using ESXI 6.7 and cannot go back from backup. I would recommend Acronis to anyone, but I was worried. This issue needs to be resolved as soon as possible. I get the same mistakes. Bootable media was not the solution. something is going wrong. I need to run my backup as soon as possible.

Support specialist
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Comments: 1054

#5

Hello Serkan,

welcome to Acronis forums!

We regret to know that you've also suffered from this issue.

I should assure you that the resolution is in the progress.

What is going wrong when you boot the target VM from the bootable media?

 

Beginner
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Comments: 2

#6

Hello Maria;

I was able to load it with bootable media. Finally, my backup worked.

My first problem was to create a virtual machine with the same disk and features. When I tried to load this machine with bootable media (vm), the system did not boot. I've tried many times.

With Acronis, I created a replica of my problematic machine. Then I loaded my backup with bootable media and my machine turned on. Thank goodness it works.

I say it again. please resolve this issue as soon as possible.

 

Support specialist
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Comments: 1054

#7

Hello Serkan.

Glad to know that you've successfully workaround this issue using Acronis Bootable Media.

I say it again. please resolve this issue as soon as possible.

The ABR-231376 issue has now been fixed. The fix should be available with the next software update release. If you need this fix urgently, please contact Acronis Support Team and request the fix.

 

Beginner
Posts: 0
Comments: 1

#8

Hello Maria,

is there any release date for the new Backup Appliance with this fix included?

IT's been 2 weeks from your statement that ABR-231376 has been fixed, but there is no new appliance download available.

 

With best regards,

Christian.

Support specialist
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Comments: 1054

#9

Hello Christian.

We can neither provide you with the exact release date nor with the approximate time period. Please contact Acronis Support Team who can individually provide you the fix.

Beginner
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Comments: 2

#10

Maria, when is there coming a update or fix?

This is -REALLY- not OK.

 

Support specialist
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Comments: 1054

#11

Hello Tore.

I can't provide you with an exact time frame when Update 5 is released. However, you are welcome to open a case with Acronis Support Team and request a special build with the fix.