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Snapshot errors for equipment of the same specification

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Forum Member
Posts: 32
Comments: 54

Hello.

Equipment A and Equipment B use the same specification and network.
And the storage of backup is another storage.

A device is normally backed up,
Device B is not backed up due to a snapshot error.

Of course, I solved the problem by turning off the snapshot related function.

But my client wants to know what's causing this problem.

They are devices of the same specification and on the same network, and I wonder what is causing the problem on only one side.

Can you tell me what causes the above problem in general?

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Support specialist
Posts: 0
Comments: 1400

#1

Hello Lemoning.

What is the exact text of the snapshot error on Equipment B?

It would be great if you could share a respective activity log with the details.

Forum Member
Posts: 32
Comments: 54

#2

Hello Maria,

I received a log from a customer as a picture.
The values are very complex to directly enter the line information and fields.
Also, I think my current web browser is an error. File cannot be uploaded.

First, enter and upload the error log as shown below.
Please tell me if you need line information and field values.

 

Snapshot creation failed.

message

Backup failed

Additional information:
--------------------
Error Code: 22
Module: 309
Message: TOL: Failed to execute the command. Backup plan "eoc-db2-new"
--------------------
Error Code: 22
Module: 309
Message: TOL: Failed to execute the command. Backup plan "eoc-db2-new"
--------------------
Error Code: 22
Module: 309
Message: TOL: Failed to execute the command. Backup plan "eoc-db2-new"
--------------------
Error Code: 41
Module: 307
Message: Failed to execute command.
--------------------
Error Code: 53
Module: 309
Message: Two operations were unsuccessful. One of the jobs has been marked.
--------------------
Error Code: 22
Module: 309
Message: TOL: Failed to execute the command. back up
--------------------
Error Code: 22
Module: 309
Message: TOL: Failed to execute the command. back up
--------------------
Error Code: 3
Module: 329
Message: Backup failed.
--------------------
Error Code: 1060
Module: 1
Message: Failed to commit the operation.
--------------------
Error Code: 33
Module: 7
Message: Failed to create volume snapshot.
--------------------
Error Code: 7
Module: 89
Message: Failed to create snapshot.

Thank you.

Support specialist
Posts: 0
Comments: 1400

#3

Hello Lemoning.

Unfortunately, this log is not informative.

Please ask your customer to collect Acronis System Information from the Equipment B after reproducing this error. Then please upload it to the FTP link that I've sent you in a private message.

Otherwise, please inform your customer that the best option is to open a case with Acronis Support Team .

Support specialist
Posts: 0
Comments: 1400

#4

Hello Lemoning.

The logs from the Equipment B shows that the snapshot of the drbd0 device can't be created. What is this device with "None" filesystem?

This how it is detected by Acronis:

Num                   Partition             Flags                 Start                 Size                  Type  

Dyn3                  drbd0                                       0 MB                  3,999,566,215,168 MB  None  

Forum Member
Posts: 32
Comments: 54

#5

Hello Maria.

I know this consists of a redundant raid.
Currently, equipment A is active,
I know that equipment B is on standby.

Thank you.