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Search Function Slow

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We backup large amounts of images (xrays). When we attempt to restore by file bu using the search feature, we find that the search will time out or never provide any results. Is there a better way to search or speed up the search ability? We have been able to reproduce this issue with both Cloud and Local backups.

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Acronis engineer
Posts: 0
Comments: 45


Hi Tom,

Timing out errors must be investigated with in-depth troubleshooting from Support side. You could open a ticket to keep your personal details more private.

Could you please provide your Acronis Cyber Cloud account login name, DC of your account, affected tenant group, affected machine that has such backups, so we can double-check and try to reproduce your issue from Support side.