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Installing Kaseya RMM agent on a ACI server

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Forum Member
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We use Kaseya agents to monitor all our customers WS's and Servers. They have a Linux package. We tried to install it on our Primary Node, no luck, lots of missing packages Has anyone used a RMM tool to monitor their nodes? If so please share. We may try to manually install the missing Kaseya packages but not sure at this point

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Agent Minimum Requirements
Requirements for Each Managed Machine

333 MHz CPU or greater
128 MB of RAM
100 MB of free disk space
Network Interface Card (NIC) or modem
Microsoft Windows Server 2012, 2012 R2, 2016, and 2019
Microsoft Windows 8, 8.1, and 10
Apple macOS 10.13, 10.14, 10.15 and 11.0

The following Linux distributions / versions are supported as headless agents. User interface based Agent Procedures are not supported.
CentOS / Red Hat Enterprise Linux (RHEL) 6x, 7x, 8x
Debian 9x, 10x, 11x
OpenSUSE Leap 42.3, 15.x
SUSE Linux Enterprise (SLES) 12,15
Ubuntu 12.04 LTS, 14.04 LTS, 16.04 LTS, 18.04 LTS, and 20.04 LTS

TCP/IP Outbound Port 5721. Agents connect to the Kaseya Server on port 5721. This port assignment may be changed by the administrator.

UDP/TCP Outbound Port 3478 to to optimize Kaseya Remote Control performance and leverage P2P for file deployments. Enable Consistent NAT, if it is an option in firewall configurations, especially SonicWall.

Forum Member
Posts: 19
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What distro is the Acronis ACI OS  based on?

Acronis Support Engineer
Posts: 0
Comments: 6

Hello Bill,

ACI software is based on CentOS 7 distro image. 

You can monitor cluster objects via the Simple Network Management Protocol (SNMP). You can access cluster information objects with SNMP tools, for example, Net-SNMP or Zabbix Please check the knowledge base article for additional information on how to create external monitor setup:…

Additionally we have in-build Prometheus server and Graphana dashboard for polling Acronis Backup Gateway storage metrics. If you prefer to store the metrics on external Prometheus server you can also do that using the article below:…

If you have any additional specific questions with regards to monitoring setup of an ACI cluster, please feel free to submit support requests so we can assist you further. 


Best regards,
Iliyan Krastev | Support Engineer