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Updated failed

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Forum Member
Posts: 15
Comments: 27

Hi

I updated our cluster today from 3.5.5(41) to 4.0.0(737). On 4 of 6 noces it worked and they show the status "Up to date", but on our node6 the status is "Failed to install". 

How can I fix this? Unter "Details" I can "cancel Update" or "force update". 

When I click "Force Update" will it just try to update the failed node or will it try to do everything again?

Regards
Michael

0 Users found this helpful
Beginner
Posts: 0
Comments: 23

Hi Michael,

Acronis Cyber Infrastructure is a cluster solution and doesn't support downgrade. So, when 4 nodes successfully upgraded to 4.0. Force update will retry the operation, it will not touch already upgraded nodes.

Forum Member
Posts: 15
Comments: 27

Hi Alexander

Thanks for the information. I did try the "force" button, but got an "internal server error". I created now a support ticket.

Regards
Michael