Alerts through the API, duplicate IDs
We use the Acronis cyber protect platform to monitor backups for our MSP customers. the API does reliably give us the alerts that show up in the acronis portal and allow us to act on them through our own dashboard.
However, we're noticing that some alerts such as for alert type "SucceededWithWarnings" once an alert is closed, if a new alert is created the next day with the same type it will have a duplicate AlertID field.
Our own internal dashboard sees this ID as matching the previous alert and is ignoring it. We can work around this, but I'm wondering what the expected behavior should be. Should new alerts always have a unique Alert ID? Or is this expected behavior if the alert re-appears within a certain time frame?