Autotask Integration - Sync from Acronis to Autotask not working
One of our partners has started testing and using the Autotask integration!
He noticed that sync from Autotask contract to Acronis provisioning is working but sync from Acronis to Autotask contract is NOT working. It's a One way sync!
This is not handy specifically when working with the O365 agent. New mailboxes are added automatically in Acronis when Protection Plan is applied to all users but the number of users in Autotask is not updated accordingly!
Are there plans to make the sync work both ways for the Autotask integration?
If not can this be taken into account in future improvements?