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Acronis backup on cpanel - SnapAPI kernel module not loaded

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Beginner
Posts: 1
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Hello everyone,

I installed the 30day trial acronis backup for cpanel about 15 days ago on a cloudlinux machine. It worked until today.After a kernel update i got the following error

The SnapAPI kernel module is not loaded for the kernel 4.18.0-305.10.2.2.lve.el7h.x86_64 that is running in this system. Install the module for this kernel version, and then retry the backup.

i followed the instructions i found here https://kb.acronis.com/content/62490 but nothing changes.

any help?

 

**very sorry if i posted on wrong forum

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Forum Moderator
Posts: 226
Comments: 6844

Hello Babis,

thank you for your posting! If the article does not resolve the issue, please collect system information from the affected machine and open a support ticket with reference to this article. Our engineers will be happy to help!