Acronis Custom Reports-configured widget values get changed automatically to default settings

Thread needs solution
Prateek Sadana
Beginner
Posts: 3
Comments: 2

We are having 20 AMS with 29486 build. Randomly I am facing issue with configured value in reports and widget settings get changed automatically.

As per the Acronis Support its a known issue and as per them updating to latest build will resolve the issue.

 

•    [ABR-337236] Reports: downloaded reports with "Disk health" widget do not contain "Forecast" data, even though this data is present in the UI.
•    [ABR-329865] Off-host data processing: Backup replication activities are not shown by "Activity types" widget in the Dashboard and Reports.

 

Updating the agent is not a easy task for us and we are experencing this issue with multiple AMS. Does any one can help with the workaround?

Mon, 03/20/2023 - 14:51
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Jose Pedro Magalhaes
Acronis Forum Engineer
Posts: 0
Comments: 686

Hello Prateek.

Thank you for contacting.

I've forwarded your comments to the corresponding team.

You can expect a contact from our side in order to help you with the issue.

At the moment I wouldn't suggest you to follow any workaround since this is under investigation and the correct solution should be applied.

Thanks in advance.

Mon, 03/20/2023 - 14:58

Best regards,
Jose Pedro Magalhaes | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Prateek Sadana
Beginner
Posts: 3
Comments: 2

Hi Jose,

Thanks for the quick response. Sure, I'll wait for someone to contact me.

Although I want to share existing case with you 05762582 as a reference.

Tue, 03/21/2023 - 10:25
Jose Pedro Magalhaes
Acronis Forum Engineer
Posts: 0
Comments: 686
Prateek Sadana wrote:

Hi Jose,

Thanks for the quick response. Sure, I'll wait for someone to contact me.

Although I want to share existing case with you 05762582 as a reference.

Thanks for the details Prateek!

 

Tue, 03/21/2023 - 11:01

Best regards,
Jose Pedro Magalhaes | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support