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Acronis Cyber Protect 15 Build 27009 Remote Installation Fail

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Dear Acronis Community

I faced issue with remote agent installation in Acronis Cyber Protect 15 Build 27009 (Same issue was in build 26172)

Error Details: Installation process failed. {"Result":"Failed", "Code":"24510494", "Description":"Failed to verify the security certificate of the file."}

This error occurs on stations which I try to add to the second time to the AMS console. If there was previously installed Acronis agent and I deleted it. (also Appdata, Registry files and Acronis CleanWipe tool).Acronis Cyber Protect retrieves this error. Screenshot also attached.

Acronis Cyber Backup 12.5 works fine, without any errors. When I try to do it on the same station.

Does anyone know about this issue?

Thank you!



Attachment Size
AcronisError.PNG 57.62 KB
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Posts: 1
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Forum Support specialist
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Comments: 2016

Hello Automation IT IS Support,

Welcome to Acronis forums!

Have you checked whether the security settings allow downloading files from the internet and running them?

Otherwise, please download the full installer (open Cyber Protection Console, click Add and select Offline installer for Windows) and run it as Administrator and the affected machine.