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Acronis Cyper Protect 15, 26172

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Beginner
Posts: 1
Comments: 3

Hi,

I have a question/ problem regarding Acronis cyber protect 15. In the past I was working with the version 25729, or better, with bootable media created by bootable media builder from that to create backups (Images) from my workstation.

Now I had to reinstall, during that there was message about latest release (26172) which I had to confirm. Now when I create bootable media (USB- Stick) and boot machine with that, there is only possibility to make recovery, but not backup. What could be the reason for that? How can I obtain bootable media for creating a new backup?

Thanks to all for support.

Best regards

Tom

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Regular Poster
Posts: 11
Comments: 314

Hello Tom!

Is the first screen of the bootable media creator similar to that of 12.5? (see attachment)

If so you'll need to add a licence here to enable backup functionality, as the bottom hint implies.

-- Peter

Attachment Size
573520-217759.png 340.54 KB
Beginner
Posts: 1
Comments: 3

Hi Peter,

THX for your answer.

yes, there is such Window and I have entered the serial number. In the next screen there are displayed the licence credentials... So, all looks quite fine.

Only when using the media to boot the system, there is only choice for recovery, none for backup, as I was used to in the previous build.

THX and Greets

Tom

Forum Support specialist
Posts: 0
Comments: 1735

Hello Tom,

Welcome to Acronis forums!

The missing backup option in Bootable media created with a Standard license is a known issue for build #26172. It already has been fixed, the fix will be included in the next software update release. 

We are sorry that you encountered this issue. We either recommend that you use Bootable media created with a previous build or create the media with the Advanced license (if you own any).

 

Beginner
Posts: 1
Comments: 3

Hello Maria,

thanks for those good news. I already use media created from older version.

Can you tell me, when the new release will be available?

 

THX

Tom

Forum Moderator
Posts: 186
Comments: 6067

> Can you tell me, when the new release will be available?

Hello Tom,

we expect an update to be released within April (is subject to change) 

Beginner
Posts: 1
Comments: 3

Hello Ekaterina,
is the update already released? How can I obtain it if so?
THX
Tom
 
Ekaterina wrote:

> Can you tell me, when the new release will be available?

Hello Tom,

we expect an update to be released within April (is subject to change) 

Beginner
Posts: 0
Comments: 3

Hi,

 

April is now gone .. are there any news concerning new release?