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"Backup status is unknown" notifications

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Beginner
Posts: 1
Comments: 1

Hi all.

I have some clients running with a 10 backup retention and "On the system startup" schedule

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All is running fine, but I keep getting "Backup status is unknown" notifications. Why do I keep getting these unnecessary notifications? I mean why do I get a "Backup status is unknown" when a successful were made earlier that day?

Regards Christian

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Beginner
Posts: 0
Comments: 7

Hello Christian!

AFAIK agents report their progress to the AMS server, but talk directly the backup destination for sending the data. Maybe there is some disruption with the first.

The network diagrams maybe of help from best practices: https://www.acronis.com/en-us/download/docs/acp15/bp/ 

-- Peter