Cannot Get Version 15 Or Version 12.5 To Work
What follows is a ticket that I just submitted. I am posting it here to help anyone else who has experienced the same problem:
I have Backup 11.7.50088 installed on my pc. I tried to install version Cyber Protect 15.0.26172
After installation, it asks for some account id and password. I have a perpetual license, not a web account. I cannot use the program. So, next I made a DVD-R Restore disc. When I try to boot from it, it gives an error message that Acronis Agent is unavailable and then just sits there doing nothing.
Next, I uninstalled 15 and tried to install 12.5.16386. During the install process the bar starts to go backwards and it says Rollback. It cannot install.
Fortunately, I had backed up my hard disk with 11.7.50088 and had a restore disk for 11.7.50088, so I was able to get back to where I started.
I lost a whole day on this stupidity and the money I paid for version 12.5 and my recent renewal of maintenance was all money thrown down the drain.
What on earth are you people doing. This used to be an easy program to use and was so reliable. This is a mess.
Tell me how to make this version 15 or version 12.5 work or give me back my money I paid for version 12.5 and the maintenance renewal.