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Choosing selection to recover is slow

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Beginner
Posts: 1
Comments: 4

Hi,

I'm using Cyber Protect 15. When i want to select a file/folder to recover, it takes an exceptionally long time to browse through the "backup contents" - it takes at least 30 minutes every time I click on the + symbol to navigate further down the tree (while the "Loading..." circle continually spins). Sometimes I get an error saying "itzam database error"

This only happen on a specific machine, and i think this happen because it has a big amount of files (4500000). Is this a known issue?  

Thanks.

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Frequent Poster
Posts: 14
Comments: 558

Hello!

Cataloging is supposed to speed up this browsing. Do you have it enabled on the backup location? Is space available for the catalog DB?

There is some old KB I found with this sort of error (for v11.5). It leads me to believe this is still the DB used if cataloging isn't enabled (which uses elasticsearh).

-- Peter

 

Beginner
Posts: 1
Comments: 4

Thx! Thats work!