Skip to main content

Cyberprotect stopping processes running due to expired certificate

Thread needs solution
Beginner
Posts: 1
Comments: 0

Hello, since updating to the latest agent I have been getting software errors (this software generates our invoices into pdfs for emailing), it is all bundled together so i cant change it. Iv added the folders and processes into the whitelist but it still stops the software from running. I have included the logfile with the information in to show what is happening. Is there anyting else i can do?

 

thanks.

Attachment Size
Acronis logfile errors.txt 4.27 KB
0 Users found this helpful
Forum Support specialist
Posts: 0
Comments: 1735

Hello Julian,

Welcome to Acronis forums!

As I understood from the log file, Acronis Cyber Protect errors out with this message:

certificate couldn't be verified 

Please check whether you use the latest build of this software and open a case with Acronis Support Team for investigation.