Error while updating AcronisCyberProtect 15 to build 31791

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DirkP
Beginner
Posts: 1
Comments: 1

Hello,

When trying to update AcronisCyberProtect 15 to build 31791 I get the following error:

The file directory is owned by an administrator and the administrator also has full access. I read a message from Acronis on the internet that in a previous version there was also this error.
Is there a solution for this?

Thanks Dirk

Fri, 03/24/2023 - 08:45
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Jose Pedro Magalhaes
Acronis Forum Engineer
Posts: 0
Comments: 686

Hello Dirk!

The issue seems to be the one described here: https://kb.acronis.com/content/71331

Please try the following workaround: 

Add creator of %ProgramData%\Acronis folder to the local Administrators group or change owner of this folder to local Administrator

Please let me know if that resolved the issue.

Thanks in advance!

Fri, 03/24/2023 - 12:49

Best regards,
Jose Pedro Magalhaes | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

DirkP
Beginner
Posts: 1
Comments: 1

Hello Jose,

Your suggestion has solved my problem!

Thanks a lot

Dirk

Mon, 03/27/2023 - 07:50
Jose Pedro Magalhaes
Acronis Forum Engineer
Posts: 0
Comments: 686
DirkP wrote:

Hello Jose,

Your suggestion has solved my problem!

Thanks a lot

Dirk

I am glad to know the issue is resolved.

I wish you a nice day in advance!

Cheers. 

Mon, 03/27/2023 - 11:14

Best regards,
Jose Pedro Magalhaes | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support