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Escalating case

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Beginner
Posts: 1
Comments: 0

.
About a three weeks ago, I opened a ticket.
I have even managed to schedule a phone meeting after two weeks, but no one call.
A part of three mails apologizing, no help so fare.
 This is an urgent case, and I have to say I'm really disappointed of Acronis business support, since it's not reliable.
(Not the first time).
How can I escalate it or get someone to resolve my issue?

 

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Forum Support specialist
Posts: 0
Comments: 2016

Hello Yaron,

Welcome to Acronis forums!

We are sorry to know that you are not satisfied with Acronis software and services.

According to our records your case is open and in investigation.

Please let us know if you need any further assistance with the resolution.

Beginner
Posts: 0
Comments: 1

So far - nothing.

Please inform me how can I escalate it or get someone to resolve my issue?

Thanks.

 

Forum Moderator
Posts: 239
Comments: 6973

Hello Yaron,

I've checked the status of your open ticket - it's been escalated to the higher level and assigned to one of our expert engineers. We're really sorry that you've encountered such issues with the software, our team will do best to solve your ticket as soon as possible.