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Lost tape pools [after upgrade]

Thread needs solution
Beginner
Posts: 5
Comments: 12

After upgrade to 26981 I've lost all my tape pools. I can't see it in "Tape management", I see them in "Backup storage". While trying to recreate I'got error "location already exists'.

Any ideas?

1 Users found this helpful
Forum Support specialist
Posts: 0
Comments: 2016

Hello Pawel,

thank you for posting on Acronis forums!

We recommend that you wait until the information is loaded in tape management. Sometimes it is required up to half an hour.

Beginner
Posts: 5
Comments: 12

I was very patient and waited for an hour, but unfortunately this unconventional solution did not help.


 

 

Forum Support specialist
Posts: 0
Comments: 2016

Hello Pawel.

Sorry to know that you've encountered this issue. We recommend that you continue this issue investigation with Acronis Support Team.

Beginner
Posts: 5
Comments: 12

So let it be. Amen.

Forum Member
Posts: 12
Comments: 33

Deleting and re-register storage node should help.

Beginner
Posts: 5
Comments: 12

Erik Woltmann wrote:

Deleting and re-register storage node should help.

Unfortunately, that would be too easy. I tried, without success.

 

Forum Member
Posts: 12
Comments: 33

Ok, let's keep it simple - possible thats a kind of presentation problem? Browser cache reset or something?

Beginner
Posts: 5
Comments: 12

Tried three browsers, two stations. I don't think that's simple problem.

Forum Support specialist
Posts: 0
Comments: 2016

Hello Pawel. 

This case is under investigation, it is being reproduced. Thank you for your cooperation and patience on this matter.

Beginner
Posts: 5
Comments: 12

Maria Belinskaya wrote:

Hello Pawel. 

This case is under investigation, it is being reproduced. Thank you for your cooperation and patience on this matter.

I am very patient and calm, even relaxed because I believe in the professionalism of Acronis engineers. :)

 

Forum Support specialist
Posts: 0
Comments: 2016

Hello Pawel.

The issue with lost tape pools after update ( ABR-316563) is now fixed. 

Anyone who encounters this issue please contact Acronis Support Team for getting a fix.

The respective KB article will be released soon.

Beginner
Posts: 5
Comments: 12

Thank you very much for your support. I confirm the fix solves the problem.

Beginner
Posts: 2
Comments: 4

We have the exact same problem...

Here the link to the corresponding KB article: https://kb.acronis.com/content/68802

No public solution yet (so we also have to open a Support-Ticket).

Forum Support specialist
Posts: 0
Comments: 2016

Hello Christian.

We are sorry that you've encountered this issue. We strongly recommend contacting Acronis Support Team and request a special build with a fix.