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This may indicate a problem with this package. The error code is 26352

Thread needs solution
Beginner
Posts: 3
Comments: 1

Hello,
I am trying to install the backup agent on my Windows 2012 R2 server, however, I have this problem that it does not allow me to finish the installation.

 

 

 

1 Users found this helpful
Beginner
Posts: 3
Comments: 1

backupclient64.msi:

...

Property(S): __REMOVE_REGISTRY_1B816383806589DA0D3607C98846757D65_State = absent
Property(S): __REMOVE_REGISTRY_3FEBFC41362F2B1E9934DD1EE659C66165_State = absent
Property(S): __REMOVE_REGISTRY_42A8552F169AA32E85D0C3C07E1F591165_State = absent
Property(S): __downlevel_payload.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent
Property(S): __downlevel_manifest.30729.4148.Microsoft_VC90_CRT_x64.QFE.DD7E30AD_4555_3131_8F48_1849E9DBC22965_State = absent
Property(S): __downlevel_manifest.30729.4148.policy_9_0_Microsoft_VC90_CRT_x64.QFE.F88F7F82_F6E0_309C_981C_800644564D2465_State = absent
Property(S): MSICOLLECTSHORTCUTSDONE = 1
Property(S): SOURCEDIR = C:\Users\kamizama\AppData\Local\Temp\10249829-A7E4-4164-BF17-B25E47FCE2FD\
Property(S): SourcedirProduct = {A1D95148-2362-4797-92D7-0BCB68FDC334}
Property(S): NoOp_{207FBBAE-7055-4E9C-A5F9-753EB99F988F} = TRUE
Property(S): NoOp_{2F565E20-7D48-4A70-A5C9-B2885C22E43D} = TRUE
Property(S): NoOp_{64035E7B-4C8A-40A0-BD84-6F855AA46E8D} = TRUE
Property(S): ProductToBeRegistered = 1
MSI (s) (D4:84) [19:50:43:905]: Note: 1: 1708 
MSI (s) (D4:84) [19:50:43:905]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (D4:84) [19:50:43:905]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (D4:84) [19:50:43:905]: Product: Cyber Protect Agent -- Installation failed.

MSI (s) (D4:84) [19:50:43:905]: Windows Installer installed the product. Product Name: Cyber Protect Agent. Product Version: 15.0.24476. Product Language: 0. Manufacturer: Acronis. Installation success or error status: 1603.

MSI (s) (D4:84) [19:50:43:918]: Deferring clean up of packages/files, if any exist
MSI (s) (D4:84) [19:50:43:918]: MainEngineThread is returning 1603
MSI (s) (D4:7C) [19:50:43:918]: No System Restore sequence number for this installation.
=== Logging stopped: 02/10/2020  19:50:43 ===
MSI (s) (D4:7C) [19:50:43:923]: User policy value 'DisableRollback' is 0
MSI (s) (D4:7C) [19:50:43:923]: Machine policy value 'DisableRollback' is 0
MSI (s) (D4:7C) [19:50:43:923]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:7C) [19:50:43:923]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (D4:7C) [19:50:43:923]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (D4:7C) [19:50:43:923]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (D4:7C) [19:50:43:925]: Destroying RemoteAPI object.
MSI (s) (D4:50) [19:50:43:925]: Custom Action Manager thread ending.
MSI (c) (D4:70) [19:50:43:927]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (D4:70) [19:50:43:928]: MainEngineThread is returning 1603
=== Verbose logging stopped: 02/10/2020  19:50:43 ===

 

bootstrapper:

..

2020-10-02T19:47:16:229-05:00 resolved white labeling: '1'.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveWhiteLabelingOperation' has been successfully completed.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationOperation' has started.
2020-10-02T19:47:16:229-05:00 mode: 'device-flow'.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationOperation' has been successfully completed.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationAddressOperation' has started.
2020-10-02T19:47:16:229-05:00 Operation 'ResolveRegistrationAddressOperation' has been successfully completed.
2020-10-02T19:47:16:230-05:00 Operation 'CheckCloudRegistrationOperation' has started.
2020-10-02T19:47:16:230-05:00 mode: 'device-flow'.
2020-10-02T19:47:16:232-05:00 any registerable component will be installed: '1'.
2020-10-02T19:47:16:232-05:00 address: 'https://us-cloud.acronis.com'.
2020-10-02T19:47:16:232-05:00 host: 'https://us-cloud.acronis.com/bc', port: '443'.
2020-10-02T19:47:16:870-05:00 Validation error:
'Success'
2020-10-02T19:47:16:870-05:00 Operation 'CheckCloudRegistrationOperation' has been successfully completed.
2020-10-02T19:47:16:870-05:00 Operation 'UpdateDiskUsageOperation' has started.
2020-10-02T19:47:20:281-05:00 Operation 'UpdateDiskUsageOperation' has been successfully completed.
2020-10-02T19:47:20:282-05:00 Operation 'CheckInstallationOptionsOperation' has started.
2020-10-02T19:47:20:293-05:00 Operation 'CheckInstallationOptionsOperation' has been successfully completed.
2020-10-02T19:48:18:936-05:00 Operation 'PrepareInstallationFilesOperation' has started.
2020-10-02T19:48:18:937-05:00 source: 'https://dl.managed-protection.com/u/baas/4.0/15.0.24476/multi/x64/windo…', destination: 'C:\Users\kamizama\AppData\Local\Temp\10249829-A7E4-4164-BF17-B25E47FCE2FD\', verify certificates: '1', attempts number: 1.
2020-10-02T19:48:21:828-05:00 total files number: '19'.
2020-10-02T19:48:21:828-05:00 total files size: '510500537'.
2020-10-02T19:48:21:828-05:00 file: 'BackupClient64.msi'.
2020-10-02T19:48:25:719-05:00 file: 'bc6413.cab'.
2020-10-02T19:48:26:534-05:00 file: 'bc6414.cab'.
2020-10-02T19:48:26:749-05:00 file: 'bc6415.cab'.
2020-10-02T19:48:27:322-05:00 file: 'bc6416.cab'.
2020-10-02T19:48:27:567-05:00 file: 'bc6417.cab'.
2020-10-02T19:48:27:802-05:00 file: 'bc6419.cab'.
2020-10-02T19:48:28:030-05:00 file: 'bc6420.cab'.
2020-10-02T19:48:28:982-05:00 file: 'bc6421.cab'.
2020-10-02T19:48:29:196-05:00 file: 'bc6425.cab'.
2020-10-02T19:48:50:230-05:00 file: 'bc6426.cab'.
2020-10-02T19:48:51:204-05:00 file: 'bc6427.cab'.
2020-10-02T19:48:54:365-05:00 file: 'bc6428.cab'.
2020-10-02T19:48:56:032-05:00 file: 'bc6430.cab'.
2020-10-02T19:49:13:283-05:00 file: 'bc6432.cab'.
2020-10-02T19:49:21:552-05:00 file: 'bc6433.cab'.
2020-10-02T19:49:22:488-05:00 file: 'bc646.cab'.
2020-10-02T19:49:22:639-05:00 file: 'bc647.cab'.
2020-10-02T19:49:23:160-05:00 file: 'bc648.cab'.
2020-10-02T19:49:23:392-05:00 Operation 'PrepareInstallationFilesOperation' has been successfully completed.
2020-10-02T19:49:23:393-05:00 count of prerequisites: '0'.
2020-10-02T19:49:23:393-05:00 Operation 'ResolveProductLanguageOperation' has started.
2020-10-02T19:49:23:393-05:00 resolved product language: 'en'.
2020-10-02T19:49:23:393-05:00 Operation 'ResolveProductLanguageOperation' has been successfully completed.
2020-10-02T19:49:23:398-05:00 Operation 'InstallMsiOperation' has started.
2020-10-02T19:49:23:398-05:00 package: 'BackupClient64.msi'.
2020-10-02T19:49:23:398-05:00 package path: 'C:\Users\kamizama\AppData\Local\Temp\10249829-A7E4-4164-BF17-B25E47FCE2FD\BackupClient64.msi'.
2020-10-02T19:49:23:419-05:00 installation mode: 'Installing'.
2020-10-02T19:49:23:419-05:00 log file path: 'C:\ProgramData\Acronis\InstallationLogs\2020-10-02-19-47-04\BackupClient64.msi.log'.
2020-10-02T19:49:23:419-05:00 Generating properties...
2020-10-02T19:49:23:419-05:00 generator: 'DELETE_ALL_SETTINGS'.
2020-10-02T19:49:23:434-05:00 generator: 'ESX'.
2020-10-02T19:49:23:435-05:00 generator: 'EXTERNAL_UI'.
2020-10-02T19:49:23:435-05:00 name: 'ENABLE_COMMON_ERRORS', value: '1'.
2020-10-02T19:49:23:435-05:00 generator: 'FEATURES'.
2020-10-02T19:49:23:444-05:00 name: 'ADDLOCAL', value: 'MmsMspComponents,ActiveProtection,BackupAndRecoveryAgent,CommandLineTool,TotalProtection,TrayMonitor'.
2020-10-02T19:49:23:444-05:00 generator: 'HTTP_PROXY'.
2020-10-02T19:49:23:444-05:00 name: 'HTTP_PROXY_DISABLED', value: '1'.
2020-10-02T19:49:23:444-05:00 generator: 'LANGUAGE'.
2020-10-02T19:49:23:444-05:00 name: 'CURRENT_LANGUAGE', value: 'en'.
2020-10-02T19:49:23:444-05:00 generator: 'REGISTRATION'.
2020-10-02T19:49:23:444-05:00 generator: 'SCAN_AGENT'.
2020-10-02T19:49:23:444-05:00 generator: 'SCRIPT_REGISTRATION'.
2020-10-02T19:49:23:444-05:00 generator: 'SUPPRESS_REBOOT'.
2020-10-02T19:49:23:444-05:00 name: 'REBOOT', value: 'ReallySuppress'.
2020-10-02T19:49:23:444-05:00 generator: 'TARGET_DIR'.
2020-10-02T19:49:23:459-05:00 name: 'TARGETDIR', value: 'C:\Program Files\BackupClient'.
2020-10-02T19:49:23:459-05:00 generator: 'WHITE_LABELING'.
2020-10-02T19:49:23:459-05:00 name: 'WHITE_LABELING', value: '1'.
2020-10-02T19:49:23:459-05:00 generator: 'WIN_SERVICE'.
2020-10-02T19:49:23:461-05:00 name: 'MMS_USE_SYSTEM_ACCOUNT', value: '1'.
2020-10-02T19:49:23:461-05:00 Running msi...
2020-10-02T19:50:43:930-05:00 result: '1603'.
2020-10-02T19:50:43:930-05:00 Operation 'InstallMsiOperation' failed with error:
Error 0x627536: Failed to install the BackupClient64.msi. Result code is '1603'.
| line: 0x149cf7058bdb1dce
| file: d:\471\enterprise\installer\applications\common\logic\installer\installation_result_handlers\msi_installation_result_handler.cpp:40
| function: BaasInstaller::MsiInstallationResultHandler::OnOperationFinished
| $module: baas_web_installer_vs_s_24476.
2020-10-02T19:50:43:943-05:00 Error 0x627536: Failed to install the BackupClient64.msi. Result code is '1603'.
| line: 0x149cf7058bdb1dce
| file: d:\471\enterprise\installer\applications\common\logic\installer\installation_result_handlers\msi_installation_result_handler.cpp:40
| function: BaasInstaller::MsiInstallationResultHandler::OnOperationFinished
| $module: baas_web_installer_vs_s_24476
 

 

Forum Moderator
Posts: 237
Comments: 6946

Hi!
Thank you for your posting! I'd start the troubleshooting with the article https://kb.acronis.com/content/59045 Please let us know, if the article was helpful. 

Beginner
Posts: 0
Comments: 2

same issue on wserver 2012 r2 standard

Forum Moderator
Posts: 237
Comments: 6946

christian wrote:

same issue on wserver 2012 r2 standard

Hi! Have you already tried applying the solution from the article https://kb.acronis.com/content/59045

Beginner
Posts: 0
Comments: 2

yea i did, that kb did not really help me at all.

This was the issue and solution:

Installation has failed with in the logs:
AddMachineCertificate:  Deleting certificate that begin with friendly name: GoDaddy root certificate certificate_wixCert_
AddMachineCertificate:  Adding certificate: GoDaddy root certificate certificate_wixCert_1
MSI (s) (D0!54) [18:23:51:573]: Note: 1: 2205 2:  3: Error
MSI (s) (D0!54) [18:23:51:573]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 26352
AddMachineCertificate:  Error 0x80070005: Failed to add certificate to the store.

After removing GoDaddy root certificate agent was installed successfully.

 

Regards,

Forum Support specialist
Posts: 0
Comments: 2016

Hello Christian,

thank you for posting on Acronis forums!

This issue occurs when Backup Client attempts to install public Root-CAs to system Trusted Root Certificate storage, and fails because a certificate without a friendly name is present.

The workaround is to temporarily export affected certificates that do not have a Friendly name (certification store) and rerun installation. These certificates will be added back after reboot.