No user alerts on virus detections

Thread needs solution
Sylvester R
Beginner
Posts: 2
Comments: 0

While testing out this product I noticed that its not generating any user facing alerts when a virus is detected. Infected file simply disappears without anything informing the user that Acronis has taken action. Now in the portal an alert is generated there but the user doesnt see that. The protection plan is set with:

Revert using cache
Generate an alert, stop the process, and revert file changes

Thu, 07/07/2022 - 15:42
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 242
Comments: 7052

Hello Sylvester,

thank you for your posting! If the issue still reproduces, we'd strongly recommend raising a support ticket for investigation. To open a ticket, go to https://www.acronis.com/support/contact-us/ and select "Trial" category. Please let me know if any assistance is needed.

Sun, 07/10/2022 - 08:25

Best regards,
Ekaterina Surkova | Forum Moderator

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To contact support, please follow http://www.acronis.com/en-us/support