Re-registering agent after wipe and reload machine.
Hello all. I haven't been able to find a thread to answer my question. If you know of a post where this is addressed, please let me know.
How do I register a machine that previously had Acronis Cloud installed, so when it is registered, it does NOT come up as a new agent in the console, but comes up again as the agent it was before?
I had to wipe and reload a machine that had Acronis cloud. I re installed the agent and in the console, it comes up as a new agent, leaving the previous agent as offline. This is important because I am trying to recover remotely (away from client site), from a local backup (external USB drive), but the console does not allow me to recover and is shows:
"No access to backups
The backups are in a local folder of machine 'computer-name', which is offline. To recover the data, bring the machine online or use bootable media. "
I want to do this remotely, so to not use the bootable media.
I hope this is understandable, so if you have any input, I'll really appreciate it.
Let me know if you have any question to provide more information.