Services don't start correctly after upgrade to v15

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Mike Koch
Beginner
Posts: 2
Comments: 1

Hi there

Another issue I have after the upgrade to the newest version is that the services won't start correctly after a restart of the master server. Some of them have to be started manually.

The service "Acronis Zero MQ Gateway Service" runs for a while, then stops running after a certain time. The service "Acronis Service Manager Service" doesn't start at all. The service "Acronis Cyber Protect Management Server" also stops after a couple minutes. Anything I could try? I can start them manually of course, but I don't want to remember that all the time I have to restart the server.

Unfortunately I don't get an answer to my case 04665710 so I try to find a solution here in the community.

Thanks!

Mike

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Thu, 11/19/2020 - 09:10
1 Users found this helpful
Maria Belinskaya
Forum Support specialist
Posts: 0
Comments: 2016

Hello Mike,

thank you for posting on Acronis forums!

We are sorry to know that you've encountered this issue. However, it could not be investigated here. 

There could be various reasons why some services are not started automatically, e.g. incorrect installation, corrupted dlls, or settings of your OS that stop unused services. Thus, I recommend that you continue investigation with Acronis Support Engineer.

Unfortunately I don't get an answer to my case 04665710 so I try to find a solution here in the community.

I have raised your support case.

Thu, 11/19/2020 - 17:12

Best regards,
Maria Belinskaya | Acronis Forum Support Specialist

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support/

Josep Ramon Guedes
Beginner
Posts: 0
Comments: 1

Hi Mike , 

I have the same problem as you, did you find a solution?

 

Tue, 05/24/2022 - 16:51