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Setup error?

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Beginner
Posts: 1
Comments: 2

Getting these errors? Any advice?

 

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Forum Support specialist
Posts: 0
Comments: 1938

Hello Michael,

Welcome to Acronis forums!

Thank you for sharing the log details. 

The error message shows that this device is already registered under a different tenant.

Remove the device from the old tenant and retry registration to the new tenant.

  1. On the Agent machine, open Command prompt: Start -> search -> type cmd.exe and press Enter.
  2. Navigate to C:\Program Files\Acronis\RegisterAgentTool\:
    cd "C:\Program Files\Acronis\RegisterAgentTool"
  3. Issue the following command to unregister the device from current tenant:

    register_agent.exe -o unregister

  4. To register the device, issue the following command:
    register_agent.exe -o register -a <management server address> 
    where <management server address> is the IP address or hostname of the management server where the machine should be registered.

For more ways to register Agent on Management Server, see How to manually add a machine to management server.

Beginner
Posts: 1
Comments: 2

Good Day,

 

Thank you for your response however i have tried to unregister it and re-register it but it still gives the same issue? would it help in changing the hostname and IP or is the software linked to your MAC address?

Beginner
Posts: 1
Comments: 2

Maria Belinskaya wrote:

Hello Michael,

Welcome to Acronis forums!

Thank you for sharing the log details. 

The error message shows that this device is already registered under a different tenant.

Remove the device from the old tenant and retry registration to the new tenant.

  1. On the Agent machine, open Command prompt: Start -> search -> type cmd.exe and press Enter.
  2. Navigate to C:\Program Files\Acronis\RegisterAgentTool\:
    cd "C:\Program Files\Acronis\RegisterAgentTool"
  3. Issue the following command to unregister the device from current tenant:

    register_agent.exe -o unregister

  4. To register the device, issue the following command:
    register_agent.exe -o register -a <management server address> 
    where <management server address> is the IP address or hostname of the management server where the machine should be registered.

For more ways to register Agent on Management Server, see How to manually add a machine to management server.

 

 

Good Day,

 

Thank you for your response however i have tried to unregister it and re-register it but it still gives the same issue? would it help in changing the hostname and IP or is the software linked to your MAC address?

Forum Support specialist
Posts: 0
Comments: 1938

Hello Michael.

Here is a KB article with a similar error https://kb.acronis.com/content/67492

However, please be careful with the URL and use your service provider's one. Otherwise, please contact your Service Provider.