Tape getting ejected during in the middle of Backup

Thread needs solution
IT Support DC
Beginner
Posts: 2
Comments: 1

HI team,

 

We are using Acronis cyber backup advanced 15.0 for our Tape backup.

The issue is the backup gets stuck after backing up 50 GB and gives interaction required error.

"Cannot find a free media in pool" . The tape is getting ejected automatically once it reaches 50 GB or 55 GB.

We are using LTO 7 tapes with 6TB native capacity. and we are backing up a server with 300 GB. we tried with different servers and same issue occurs.

Note: The tape we are using is erased tape and we move to free tape pool before backup.

 

Anyone have this issue please help

 

Thanks

Gireesh

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Tape error.jpeg 106.9 KB
Tue, 08/10/2021 - 08:09
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Ekaterina
Forum Moderator
Posts: 226
Comments: 6844

Hello IT Support DC,

I haven't found any known issues with the similar description in our internal sources. Best would be opening a support ticket, so that our engineers can investigate the issue and find the root cause. If you have already opened a ticket, would you mind sharing the outcome here for other users?

Fri, 08/13/2021 - 11:08

Best regards,
Ekaterina Surkova | Forum Moderator

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