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Unable to install Acronis Cyber Protect on Server 2008 SBS

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Beginner
Posts: 1
Comments: 1

I am trying to get Acronis to install on a windows 2008 SBS. It seems to be stuck at the Logon account for the agent service. It does not recognize any of my domain user names and gives a message "The Specified account does not exist". Our 2nd server which is 2008 r2 I was able to install and setup ok. Any ideas on how to get this running?

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Forum Support specialist
Posts: 0
Comments: 1938

Hello Will,

Welcome to Acronis forums!

Please click Browse and select the respective domain/local machine account and select the existing account there. Otherwise, please create the respective account prior to choosing it at this step.

Beginner
Posts: 1
Comments: 1

This is what I get when i browse. The accounts are already there as previously mentioned I was able to install this on my other server

Forum Support specialist
Posts: 0
Comments: 1938

Hello Will.

Please open a case with Acronis Support Team for a detailed investigation of this issue.

Forum Support specialist
Posts: 0
Comments: 1938

Hello Will.

Please open a case with Acronis Support Team for a detailed investigation of this issue.