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VM Replication error SOAP 1.1 fault SOAP-ENV:Client

Thread needs solution
Beginner
Posts: 1
Comments: 0

Hi Everyone,

I found this error when I started the replication task. It happened with some vm most of them completely without any error.

Connection to VMware ESX(i) or vCenter server failed due to a network error: 'SOAP 1.1 fault SOAP-ENV:Client[no subcode] "End of file or no input: An existing connection was forcibly closed by the remote host. " Detail: [no detail] '.

Full Task Properties

completedAt

2023-03-15T04:41:34Z

context

{
    "BackupPlanName": "Replicate to 10.0.0.74 APP-WorkflowNew_Clone",
    "CommandID": "D332948D-A7A9-4E07-B76C-253DCF6E17FB",
    "CurrentBackupFrame": "5C721529-97C3-4073-AE1E-C03AF8875DAD",
    "ExecutionQueue": "default_queue",
    "HasChildren": true,
    "IsProcessRoot": true,
    "MachineName": "AcronisBackup",
    "MessageID": "",
    "Persistent": {
        "IsReplicationPlan": true
    },
    "ProcessID": 9232,
    "ProtectionPlanID": "696D7977-DED8-06A4-0373-F05621FA1FC0",
    "Specific": "Business",
    "UserName": "WORKGROUP\\ACRONISBACKUP$",
    "_runtime": {
        "sourceStamp": 742297
    },
    "isLegacy": true,
    "parentUUID": "5c721529-97c3-4073-ae1e-c03af8875dad",
    "runMode": "Manual",
    "title": "Backup plan 'Replicate to 10.0.0.74 APP-WorkflowNew_Clone'"
}

createdAt

2023-03-15T03:38:11Z

executor

{
    "id": "391f7f26-2934-4634-9032-2ea4c1033513",
    "clusterId": ""
}

id

1309640054682943500

idString

1309640054682943488

policy

{
    "id": "50720651-f7ec-4090-9341-def2e0f92ad3",
    "type": "backup",
    "name": "Replicate to 10.0.0.74 APP-WorkflowNew_Clone"
}

progress

{
    "current": 100,
    "total": 100
}

resource

{
    "id": "5030FAA1-0AC1-513F-DFF4-9E49536D05D9",
    "type": "instance",
    "name": "APP-WorkflowNew_Clone"
}

result

{
    "code": "error",
    "error": {
        "domain": "environment",
        "code": "ConnectionToEsxFailedNohost",
        "reason": "ConnectionToEsxFailedNohost",
        "context": {
            "_src": {
                "code": 20250646,
                "fields": {
                    "$module": "mms_vsa64_29486",
                    "CommandID": "D332948D-A7A9-4E07-B76C-253DCF6E17FB"
                },
                "src": {
                    "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                    "func": "Tol::`anonymous-namespace'::MakeFailResult",
                    "line": 495,
                    "tag": "0x8d165e86fb8195bd"
                },
                "suberror": {
                    "code": 20250646,
                    "fields": {
                        "$module": "agent_protection_addon_vsa64_29486",
                        "CommandID": "D332948D-A7A9-4E07-B76C-253DCF6E17FB"
                    },
                    "src": {
                        "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                        "func": "Tol::`anonymous-namespace'::MakeFailResult",
                        "line": 495,
                        "tag": "0x8d165e86fb8195bd"
                    },
                    "suberror": {
                        "code": 20119593,
                        "fields": {
                            "$module": "agent_protection_addon_vsa64_29486"
                        },
                        "src": {
                            "file": "d:\\649\\enterprise\\managers\\gtob\\protection\\agent_engine\\protect_command.cpp",
                            "func": "`anonymous-namespace'::ProtectCommand::SafeExecute",
                            "line": 249,
                            "tag": "0xe6792a5ee190de4b"
                        },
                        "suberror": {
                            "code": 20250646,
                            "fields": {
                                "$module": "mms_vsa64_29486",
                                "CommandID": "F30407D6-601F-11E0-9C67-FF46DFD72085"
                            },
                            "src": {
                                "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                "line": 495,
                                "tag": "0x8d165e86fb8195bd"
                            },
                            "suberror": {
                                "code": 20250646,
                                "fields": {
                                    "$module": "gtob_backup_command_addon_vsa64_29486",
                                    "CommandID": "F30407D6-601F-11E0-9C67-FF46DFD72085"
                                },
                                "src": {
                                    "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                    "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                    "line": 495,
                                    "tag": "0x8d165e86fb8195bd"
                                },
                                "suberror": {
                                    "code": 21561346,
                                    "fields": {
                                        "$module": "gtob_backup_command_addon_vsa64_29486",
                                        "StepType": 9,
                                        "TraceLevel": 1
                                    },
                                    "src": {
                                        "file": "d:\\649\\enterprise\\managers\\gtob\\backupers\\backup_command\\impl\\backup_workflow_command.cpp",
                                        "func": "`anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps",
                                        "line": 765,
                                        "tag": "0x8edc81ea38fabb09"
                                    },
                                    "suberror": {
                                        "code": 7503970,
                                        "fields": {
                                            "$module": "gtob_backup_command_addon_vsa64_29486"
                                        },
                                        "src": {
                                            "file": "d:\\649\\enterprise\\managers\\gtob\\backupers\\backup_command\\impl\\backup_workflow_command.cpp",
                                            "func": "`anonymous-namespace'::BackupWorkflowCommand::ProcessVMReplication",
                                            "line": 1330,
                                            "tag": "0x8edc81ea38fabd3e"
                                        },
                                        "suberror": {
                                            "code": 20250646,
                                            "fields": {
                                                "$module": "mms_vsa64_29486",
                                                "CommandID": "4504F8D4-2727-42AB-BB4F-A42EDBB790A0"
                                            },
                                            "src": {
                                                "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                                "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                                "line": 495,
                                                "tag": "0x8d165e86fb8195bd"
                                            },
                                            "suberror": {
                                                "code": 20250646,
                                                "fields": {
                                                    "$module": "service_process_vsa64_29486",
                                                    "CommandID": "D0A1935E-05A7-4A14-B2EE-AA4C56DB3358"
                                                },
                                                "src": {
                                                    "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                                    "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                                    "line": 495,
                                                    "tag": "0x8d165e86fb8195bd"
                                                },
                                                "suberror": {
                                                    "code": 20250646,
                                                    "fields": {
                                                        "$module": "disk_bundle_vsa64_29486",
                                                        "CommandID": "D0A1935E-05A7-4A14-B2EE-AA4C56DB3358"
                                                    },
                                                    "src": {
                                                        "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                                        "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                                        "line": 495,
                                                        "tag": "0x8d165e86fb8195bd"
                                                    },
                                                    "suberror": {
                                                        "code": 20250646,
                                                        "fields": {
                                                            "$module": "service_process_vsa64_29486",
                                                            "CommandID": "D0A1935E-05A7-4A14-B2EE-AA4C56DB3358"
                                                        },
                                                        "src": {
                                                            "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                                            "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                                            "line": 495,
                                                            "tag": "0x8d165e86fb8195bd"
                                                        },
                                                        "suberror": {
                                                            "code": 20250646,
                                                            "fields": {
                                                                "$module": "disk_bundle_vsa64_29486",
                                                                "CommandID": "D0A1935E-05A7-4A14-B2EE-AA4C56DB3358"
                                                            },
                                                            "src": {
                                                                "file": "d:\\649\\enterprise\\common\\tol\\command\\command.cpp",
                                                                "func": "Tol::`anonymous-namespace'::MakeFailResult",
                                                                "line": 495,
                                                                "tag": "0x8d165e86fb8195bd"
                                                            },
                                                            "suberror": {
                                                                "code": 30867462,
                                                                "fields": {
                                                                    "$module": "disk_bundle_vsa64_29486"
                                                                },
                                                                "src": {
                                                                    "file": "d:\\649\\enterprise\\migration\\replication\\copy.cpp",
                                                                    "func": "Replication::Launchers::ReplicateWithProxy",
                                                                    "line": 99,
                                                                    "tag": "0x763bd1e8ccb0817d"
                                                                },
                                                                "suberror": {
                                                                    "code": 30867505,
                                                                    "fields": {
                                                                        "$module": "disk_bundle_vsa64_29486"
                                                                    },
                                                                    "src": {
                                                                        "file": "d:\\649\\enterprise\\migration\\replication\\disks.cpp",
                                                                        "func": "Replication::VMMetaAccessor::WriteData",
                                                                        "line": 249,
                                                                        "tag": "0x8a6ffa21bef030b1"
                                                                    },
                                                                    "suberror": {
                                                                        "code": 30867481,
                                                                        "fields": {
                                                                            "$module": "disk_bundle_vsa64_29486"
                                                                        },
                                                                        "src": {
                                                                            "file": "d:\\649\\enterprise\\migration\\replication\\helper.cpp",
                                                                            "func": "Replication::SetVMExtraPropertyKey",
                                                                            "line": 279,
                                                                            "tag": "0xde0787f4193cac6f"
                                                                        },
                                                                        "suberror": {
                                                                            "code": 5439599,
                                                                            "fields": {
                                                                                "$module": "esx_srv_vsa64_29486"
                                                                            },
                                                                            "src": {
                                                                                "file": "d:\\653\\enterprise\\virtualware\\raw\\vmware\\server\\esx_srv_lib\\esx_vm.cpp",
                                                                                "func": "`anonymous-namespace'::ExtraPropertySet::SetProperty",
                                                                                "line": 301,
                                                                                "tag": "0xa859dd78cc91dcaf"
                                                                            },
                                                                            "suberror": {
                                                                                "code": 5439598,
                                                                                "fields": {
                                                                                    "$module": "esx_srv_vsa64_29486"
                                                                                },
                                                                                "src": {
                                                                                    "file": "d:\\653\\enterprise\\virtualware\\raw\\vmware\\vix_soap\\vix_vm.cpp",
                                                                                    "func": "`anonymous-namespace'::VixVirtualMachineImpl::SetExtraConfiguration",
                                                                                    "line": 2683,
                                                                                    "tag": "0x26eed62d2c141208"
                                                                                },
                                                                                "suberror": {
                                                                                    "code": 5439784,
                                                                                    "fields": {
                                                                                        "$module": "esx_srv_vsa64_29486",
                                                                                        "faultTypeId": 0
                                                                                    },
                                                                                    "src": {
                                                                                        "file": "d:\\653\\enterprise\\virtualware\\raw\\vmware\\vix_soap\\vix_supp.h",
                                                                                        "func": "VirtualWareRaw::VixSupp::Call",
                                                                                        "line": 92,
                                                                                        "tag": "0x599da595e33de7f4"
                                                                                    },
                                                                                    "suberror": {},
                                                                                    "text": "SOAP 1.1 fault SOAP-ENV:Client[no subcode]\n\"End of file or no input: An existing connection was forcibly closed by the remote host.\r\n\"\nDetail: [no detail]\n",
                                                                                    "types": {
                                                                                        "$module": "A",
                                                                                        "faultTypeId": "N"
                                                                                    }
                                                                                },
                                                                                "text": "Failed to set the number of processors: The limitation is exceeded.",
                                                                                "types": {
                                                                                    "$module": "A"
                                                                                }
                                                                            },
                                                                            "text": "Failed to set the object's property 'acronisTag.Meta'.",
                                                                            "types": {
                                                                                "$module": "A"
                                                                            }
                                                                        },
                                                                        "text": "Failed to call the function.",
                                                                        "types": {
                                                                            "$module": "A"
                                                                        }
                                                                    },
                                                                    "text": "Failed to write metadata to the meta disk.",
                                                                    "types": {
                                                                        "$module": "A"
                                                                    }
                                                                },
                                                                "text": "Cannot replicate machine '5030FAA1-0AC1-513F-DFF4-9E49536D05D9' to 'APP-WorkflowNew_Clone_replica'.",
                                                                "types": {
                                                                    "$module": "A"
                                                                }
                                                            },
                                                            "text": "TOL: Failed to execute the command. Replicating virtual machine",
                                                            "types": {
                                                                "$module": "A",
                                                                "CommandID": "A"
                                                            }
                                                        },
                                                        "text": "TOL: Failed to execute the command. Replicating virtual machine",
                                                        "types": {
                                                            "$module": "A",
                                                            "CommandID": "A"
                                                        }
                                                    },
                                                    "text": "TOL: Failed to execute the command. Replicating virtual machine",
                                                    "types": {
                                                        "$module": "A",
                                                        "CommandID": "A"
                                                    }
                                                },
                                                "text": "TOL: Failed to execute the command. Replicating virtual machine",
                                                "types": {
                                                    "$module": "A",
                                                    "CommandID": "A"
                                                }
                                            },
                                            "text": "TOL: Failed to execute the command. Tol::IsolateCommand",
                                            "types": {
                                                "$module": "A",
                                                "CommandID": "A"
                                            }
                                        },
                                        "text": "Cannot start replication of virtual machine 'APP-WorkflowNew_Clone'.",
                                        "types": {
                                            "$module": "A"
                                        }
                                    },
                                    "text": "Step 'VM replication' has failed.",
                                    "types": {
                                        "$module": "A",
                                        "StepType": "N",
                                        "TraceLevel": "N"
                                    }
                                },
                                "text": "TOL: Failed to execute the command. Backup workflow",
                                "types": {
                                    "$module": "A",
                                    "CommandID": "A"
                                }
                            },
                            "text": "TOL: Failed to execute the command. Backup workflow",
                            "types": {
                                "$module": "A",
                                "CommandID": "A"
                            }
                        },
                        "text": "Failed to execute the command.",
                        "types": {
                            "$module": "A"
                        }
                    },
                    "text": "TOL: Failed to execute the command. Backup plan 'Replicate to 10.0.0.74 APP-WorkflowNew_Clone'",
                    "types": {
                        "$module": "A",
                        "CommandID": "A"
                    }
                },
                "text": "TOL: Failed to execute the command. Backup plan 'Replicate to 10.0.0.74 APP-WorkflowNew_Clone'",
                "types": {
                    "$module": "A",
                    "CommandID": "A"
                }
            },
            "cause_str": "SOAP 1.1 fault SOAP-ENV:Client[no subcode]\n\"End of file or no input: An existing connection was forcibly closed by the remote host.\r\n\"\nDetail: [no detail]\n",
            "effect_str": "TOL: Failed to execute the command. Backup plan 'Replicate to 10.0.0.74 APP-WorkflowNew_Clone'",
            "faultTypeId": 0
        },
        "kbLink": {
            "build": 20495,
            "lineTag": "0x599DA595E33DE7F4",
            "os": "Windows",
            "product": "",
            "serCode": "0x01350016+0x01350016+0x01330029+0x01350016+0x01350016+0x01490002+0x00728062+0x01350016+0x01350016+0x01350016+0x01350016+0x01350016+0x01D70006+0x01D70031+0x01D70019+0x0053006F+0x0053006E+0x00530128",
            "version": "15.0"
        }
    },
    "payload": {
        "BackupActivitiesNumber": 1,
        "UnresolvedItemsWarning": {}
    }
}

startedAt

2023-03-15T03:38:11Z

startedByUser

ACRONISBACKUP\Administrator

state

completed

taskId

1309640054682943500

taskIdString

1309640054682943488

tenant

{
    "id": "00000000-0000-0000-0000-000000000000",
    "name": "Organization",
    "locator": "/00000000-0000-0000-0000-000000000000/"
}

type

D332948D-A7A9-4E07-B76C-253DCF6E17FB
0 Users found this helpful
Acronis Forum Engineer
Posts: 0
Comments: 650

Hello!

This issue can be related with this behavior: https://kb.acronis.com/content/69701

Please apply that solution and check if that resolved the situation.

Try also to check this KB and apply all the recommendations suggested over there: https://kb.acronis.com/content/61025

If the issue persists I would advise you to contact our support with the following logs: 

- VMDK logs:  https://kb.acronis.com/content/46575

- Sysreport: https://kb.acronis.com/content/58301

Check the instructions to contact our support: https://kb.acronis.com/content/8153

Hope this helps!