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Agent Offline

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Beginner
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Hi.

Two of three servers are marked offline. Backups works fine as scheduled. But cant see the Recovery Points as usual. Any suggestions?

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Forum Support specialist
Posts: 0
Comments: 1735

Hello Peter,

Welcome to Acronis forums!

Could you please share with us the following logs?

  1. Check Activities in Cyber Protection console for errors and warnings on the affected Agents.
  2. Check logs on the Agent machine. The logs to check are Acronis Managed Machine service (MMS) log and the ZMQ component logs. ZMQ client on the Agent device is in constant communication with zmqgw component on AMS.
    Logs are named:
    • zmq_client_connections.log
    • zmq_client_sessions.log
    • mms.0.txt or mms.0.log

    And are located in:

    • Windows: %allusersprofile%\Acronis\BackupAndRecovery\MMS\
    • Linux: /var/lib/Acronis/BackupAndRecovery/MMS/
    • macOS: /Library/Application Support/Acronis/BackupAndRecovery