Acronis cloud Backup 12.5 work slow, very slow

Hello Avi,

In such cases we can suggest to increase the Archive3 cache that will boost the speed of processing the backups. Before applying the changes you might first check the current Archive3 cache in the MMS log:
- for Windows machines you can find it in: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log
- for Linux machines: /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log

Look for a line where the backup service_process has started, it should contain the message like:

service_process(5912): Using default page cache size 63 MB

63 MB is the default cache size. I would suggest you increase the cache size to 1 GB first, follow the instructions from this KB article, depending on the OS of the backed-up server: https://kb.acronis.com/content/61758

Hope this resolves the slowness of your backups.

Regards,
Ivaylo

Hello! I installed Acronis Cyber Backup on VPS (Ubuntu 18.4). When I do something in the control panel https://185.233.119.35:9877 then the server freezes after a while and becomes inaccessible both in html and ssh. Such server freezes occur at the moment of opening the list of actions or changing the backup creation settings.
In the attachment, the log file /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log

Ivaylo Tsvetkov wrote:

63 MB is the default cache size. I would suggest you increase the cache size to 1 GB first, follow the instructions from this KB article, depending on the OS of the backed-up server: https://kb.acronis.com/content/61758

It looks like this link is password protected or not publicly accessible.

Hello George,

Yes, you are correct it contains internal information and not publicly available.

The value <size suggested by the developer> can be either in MB or GB (1024M or 1G). Both ways are correct.

In Windows

To enable the cache perform the following steps:

1. Open Computer Properties -> Advanced system settings -> Environmental Variables.
2. Under System Variables click New.
3. Set Variable name to A3_CACHE_SIZE
4. Set Variable value to <size suggested by the developer>
5. Restart Acronis Managed Machine Service.

Alternatively, you can open the Command line prompt and issue:
setx /M A3_CACHE_SIZE 2G

In macOS

To enable the cache perform the following steps:

1. Open Terminal and execute these commands: 
        sudo launchctl stop acronis_mms
        cd /Library/Application\ Support/BackupClient/Acronis/Backup\ Agent.app/Contents/Library/sbin/
        sudo cp acronis_mms acronis_mms.bak
2. Open the file acronis_mms for editing. For example, in nano editor: 
        $ sudo nano acronis_mms
3. Input the export below ulimits
        export A3_CACHE_SIZE=<size suggested by the developer>
4. Save changes and close the file.
5. Execute: 
        sudo launchctl start acronis_mms

In Linux

To enable the cache perform the following steps:

1. Open Terminal and execute these commands: 
        sudo service acronis_mms stop
        cd /usr/sbin/
        sudo cp acronis_mms acronis_mms.bak
2. Open the file acronis_mms for editing. For example, in nano editor: 
        $ sudo nano acronis_mms
3. Input the export below ulimit
        export A3_CACHE_SIZE=<size suggested by the developer>
4. Save changes and close the file.
5. Execute: 
        sudo service acronis_mms start

I try his solution, but not work for me.

2nd  line is export A3_CACHE_SIZE=2048M

Last month a backup in few minutes, max 1 hr

Now, 48/72 hour

Please help me.

Centos 7 on dedicated server ionos

Thanks a lot!

DELETED