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Backup SQL database but fails with noti :" Failed to create snapshot because VSS provider returned error 'Request is unsuppored"

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Posts: 1
Comments: 0

cause

Failed to create snapshot because VSS provider returned error 'Request is unsuppored'.

code

MemoVssProviderDoesNotSupportVolume

context

{
    "_src": {
        "code": 22873777,
        "fields": {
            "$module": "ArsDbBackupProvider_vsa64_28503"
        },
        "src": {
            "file": "d:\\391\\enterprise\\applications\\technology\\snapapi\\src\\backup_session.cpp",
            "func": "AppBackup::SnapApi::SnapapiBackupSession::CreateVssSnapshot",
            "line": 268,
            "tag": "0xe821934a13fc0262"
        },
        "suberror": {
            "code": 458785,
            "fields": {
                "$module": "ArsDbBackupProvider_vsa64_28503"
            },
            "src": {
                "file": "d:\\391\\core\\resizer\\generic\\snapinit.cpp",
                "func": "InitSnapshotBitmap",
                "line": 157,
                "tag": "0xe24f93d0b8d8c99f"
            },
            "suberror": {
                "code": 1098824,
                "fields": {
                    "$module": "ArsDbBackupProvider_vsa64_28503"
                },
                "src": {
                    "file": "d:\\391\\core\\fdisk\\win_snapshot.cpp",
                    "func": "win_snapshot_core::AppendVolumesToSnapshot",
                    "line": 1360,
                    "tag": "0x3fec04e376b8a246"
                },
                "suberror": {
                    "code": 9,
                    "fields": {
                        "$module": "ArsDbBackupProvider_vsa64_28503",
                        "code": 50
                    },
                    "src": {
                        "file": "d:\\391\\core\\fdisk\\ver2\\arch\\windows\\win_errors.cpp",
                        "func": "Fdisk::AddKstatusError",
                        "line": 40,
                        "tag": "0x2aacb7b2ab852ac"
                    },
                    "suberror": {
                        "code": 65520,
                        "fields": {
                            "$module": "ArsDbBackupProvider_vsa64_28503",
                            "code": 2147942450
                        },
                        "src": {
                            "file": "d:\\391\\core\\common\\error.cpp",
                            "func": "Common::Error::AddWindowsError",
                            "line": 314,
                            "tag": "0xbd28fdbd64edb8f8"
                        },
                        "suberror": {},
                        "text": "The request is not supported",
                        "types": {
                            "$module": "A",
                            "code": "N"
                        }
                    },
                    "text": "Unknown status.",
                    "types": {
                        "$module": "A",
                        "code": "N"
                    }
                },
                "text": "Failed to add the volume to the snapshot.",
                "types": {
                    "$module": "A"
                }
            },
            "text": "Failed to create volume snapshot.",
            "types": {
                "$module": "A"
            }
        },
        "text": "Failed to process the shadow copy operation.",
        "types": {
            "$module": "A"
        }
    },
    "cause_str": "The request is not supported",
    "effect_str": "Failed to process the shadow copy operation.",
    "os_error_code": "0x80070032"
}

domain

environment

effect

Failed to create snapshot because VSS provider returned error 'Request is unsuppored'.

index

0

isRoot

false

kbLink

{
    "build": 20463,
    "lineTag": "0xBD28FDBD64EDB8F8",
    "os": "Windows",
    "product": "",
    "serCode": "0x015D06B1+0x00070021+0x0010C448+0x00000009+0x00000032+0x0000FFF0+0x80070032",
    "version": "15.0"
}

origin

{
    "code": 22873777,
    "fields": {
        "$module": "ArsDbBackupProvider_vsa64_28503"
    },
    "src": {
        "file": "d:\\391\\enterprise\\applications\\technology\\snapapi\\src\\backup_session.cpp",
        "func": "AppBackup::SnapApi::SnapapiBackupSession::CreateVssSnapshot",
        "line": 268,
        "tag": "0xe821934a13fc0262"
    },
    "suberror": {
        "code": 458785,
        "fields": {
            "$module": "ArsDbBackupProvider_vsa64_28503"
        },
        "src": {
            "file": "d:\\391\\core\\resizer\\generic\\snapinit.cpp",
            "func": "InitSnapshotBitmap",
            "line": 157,
            "tag": "0xe24f93d0b8d8c99f"
        },
        "suberror": {
            "code": 1098824,
            "fields": {
                "$module": "ArsDbBackupProvider_vsa64_28503"
            },
            "src": {
                "file": "d:\\391\\core\\fdisk\\win_snapshot.cpp",
                "func": "win_snapshot_core::AppendVolumesToSnapshot",
                "line": 1360,
                "tag": "0x3fec04e376b8a246"
            },
            "suberror": {
                "code": 9,
                "fields": {
                    "$module": "ArsDbBackupProvider_vsa64_28503",
                    "code": 50
                },
                "src": {
                    "file": "d:\\391\\core\\fdisk\\ver2\\arch\\windows\\win_errors.cpp",
                    "func": "Fdisk::AddKstatusError",
                    "line": 40,
                    "tag": "0x2aacb7b2ab852ac"
                },
                "suberror": {
                    "code": 65520,
                    "fields": {
                        "$module": "ArsDbBackupProvider_vsa64_28503",
                        "code": 2147942450
                    },
                    "src": {
                        "file": "d:\\391\\core\\common\\error.cpp",
                        "func": "Common::Error::AddWindowsError",
                        "line": 314,
                        "tag": "0xbd28fdbd64edb8f8"
                    },
                    "suberror": {},
                    "text": "The request is not supported",
                    "types": {
                        "$module": "A",
                        "code": "N"
                    }
                },
                "text": "Unknown status.",
                "types": {
                    "$module": "A",
                    "code": "N"
                }
            },
            "text": "Failed to add the volume to the snapshot.",
            "types": {
                "$module": "A"
            }
        },
        "text": "Failed to create volume snapshot.",
        "types": {
            "$module": "A"
        }
    },
    "text": "Failed to process the shadow copy operation.",
    "types": {
        "$module": "A"
    }
}

parentActivityId

1198193926964510720

reason

MemoVssProviderDoesNotSupportVolume

startTime

Tue Apr 26 2022 23:18:52 GMT+0700 (Giờ Đông Dương)

type

error
Attachment Size
Untitled.png 66.82 KB
0 Users found this helpful
Forum Moderator
Posts: 228
Comments: 6874

Hello hiep tran,

thank you for your posting! Have you tried selecting "Automatically select snapshot provider" as suggested in the error message? If the issue persists after that, we'd recommend starting the troubleshooting with the steps outlined in https://kb.acronis.com/content/36200 and open a support ticket, if the more in-depth investigation is needed.