Cannot control/connect with Defender

Hello Jerome!

Please check the solution over the following KB: https://kb.acronis.com/content/67340

( Make sure all the devices have that applied ).

Please confirm that all of them use the same build, if not, please update them: https://kb.acronis.com/content/56313

Let me know if that resolved the issue.

Thanks.

Hello.

Thanks for the reply.

All agents are 15.0.31771

Tamper protection is OFF in Windows Security

There is no global or local policy related to defender (based on gpresult)

Additional question: we (temporarily I hope) failed a security audit because alerts are not centralized (test with "fake" virus).

Does Acronis grab the malware alerts from Windwos Defender (or Windows Event log) or deos it only work when the Acronis malware protection is on ?

We had to turn virus protection of Acronis off, becasue it slows our computer very very much.

What we expected, was that Defender alerts are brought to Acronis console, but seems not to work.

Is there some log where we can find which settings blocks Acronis or where it finds that Defender is controlled by group policy ?

Jérôme Ray wrote:

Additional question: we (temporarily I hope) failed a security audit because alerts are not centralized (test with "fake" virus).

Does Acronis grab the malware alerts from Windwos Defender (or Windows Event log) or deos it only work when the Acronis malware protection is on ?

We had to turn virus protection of Acronis off, becasue it slows our computer very very much.

What we expected, was that Defender alerts are brought to Acronis console, but seems not to work.

Is there some log where we can find which settings blocks Acronis or where it finds that Defender is controlled by group policy ?

Hello Jerome.

Our A.virus is totally independent from the Windows Defender. It's not possible to bring Windows defender alerts to our console if you don't have it active in the backup plan. 

You would need to add the Windows defender on the backup plan, please check the screenshot of this KB: https://kb.acronis.com/content/71192

If the plan is configured that way and the threats aren't detected then there is an issue and we should contact support for investigation.

Thanks in advance!

I have also facing the same issue.

Bradley Williams wrote:

I have also facing the same issue. 

Hello Bradley!

Could you please specify what issue are you facing? Because we discussed 2 different issues here.

Thanks in advance. 

hello. Thanks for your feedback.

Sorry, but are you sure ?

I got one a malware alert in the console an the virus and malware protection was off (Defender on).

Best regards

Jérôme Ray wrote:

hello. Thanks for your feedback.

Sorry, but are you sure ?

I got one a malware alert in the console an the virus and malware protection was off (Defender on).

Best regards

Thanks for commenting!

I will rephrase so everything gets clear.

It's possible to bring the alerts just if the Windows defender is active in the backup plan. Like in the screenshot of this KB : https://kb.acronis.com/content/71192 ). If it's not enabled you can't bring those alerts.

If that's the case and the notifications don't appear, you should contact our support or your service provider because that requires an internal investigation.

Thanks in advance!