Can't install SnapAPI Module
Thread needs solution

Hello,
I am trying to install a Cyber Protect Agent on a debian 11 server but i am blocked at the installation step. The Installation software is telling me that he can't install the snapapi26 file module. I tried to follow your steps on the documentation and tried with 2 other kernels version, reinstalled the kernel headers and image packages without any success.
Here is the tutoriel i followed on my computer : https://kb.acronis.com/content/67148
I'm receiving this message when i'm trying to install the agent :
Failed to build the SnapAPI kernel module. Operations with disk-level backups will not be available.
Is it possible to confirm if Debian 11 is compatible with Acronis CyberProtect ?
Alexandre Chaillet
Thu, 05/05/2022 - 12:46
Best regards,
Georgi Dimitrov | Support Engineer
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support