Device agents keep failing update
Thread solved

Have several systems over several Clients that have outdated agents
Operations report lists them almost daily
When attempting to manually update/install they keep failing
old agents are 15.0.28863, 15.0.28610
Sun, 02/06/2022 - 15:55

Dear All,
same problem for me.
Some client are stopped on v.15.0.28936, and other go correctly to
15.0.28936.
If I go manually I'm able to upgrade it, but it's not a solution follow this way on the future.
Some suggestions?
Wed, 02/09/2022 - 12:53
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Hello Mauro,
Please open a case with our support team with the affected cloud login and we will happily assist.
Thank you for your time.
Tue, 02/15/2022 - 08:23
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Best regards,
Georgi Dimitrov | Support Engineer
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support
Best regards,
Georgi Dimitrov | Support Engineer
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support