Device agents keep failing update

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Bill Adams
Forum Member
Posts: 19
Comments: 12

Have several systems over several Clients that have outdated agents

Operations report lists them almost daily

When attempting to  manually update/install they keep failing

old agents are 15.0.28863, 15.0.28610

 

Sun, 02/06/2022 - 15:55
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Georgi Dimitrov
Support Engineer
Posts: 9
Comments: 32

Hi Bill, 

Please open a case with our support team with the affected cloud login and we will happily assist.
 

Thank you for your time.

 

Mon, 02/07/2022 - 17:14

Best regards,
Georgi Dimitrov | Support Engineer

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

mauro apolloni
Beginner
Posts: 1
Comments: 1

Dear All,

same problem for me.

Some client are stopped on v.15.0.28936, and other go correctly to  

15.0.28936.

If I go manually I'm able to upgrade it, but it's not a solution follow this way on the future.

Some suggestions?

 

Wed, 02/09/2022 - 12:53
Georgi Dimitrov
Support Engineer
Posts: 9
Comments: 32

Hello Mauro, 
 

Please open a case with our support team with the affected cloud login and we will happily assist.
 

Thank you for your time.

Tue, 02/15/2022 - 08:23

Best regards,
Georgi Dimitrov | Support Engineer

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support