Device Group missing

Thread needs solution
Maricl Laurençon
Beginner
Posts: 1
Comments: 0

Hello, 

 

I have synchronised my Tenant with Cyber Protect and I want to configure the backup of user group but the group is not in the list. I have many other groups in the list, but not the one I need. 

I tried to create 2 new groups (Security and 365) but they aldo don't showing up in the list...

Wed, 12/21/2022 - 13:57
0 Users found this helpful
Roman Lucas Sole
Beginner
Posts: 4
Comments: 2

Hey Maricl

Hope you are doing great today. I believe that you added a M365 company to the cyber protection console, but a group (and 2 new groups) are missing from the listing, correct?

If thats the case, have a look at the following article to troubleshoot (KB mentions for sharepoint, but the root cause is the same)-> https://kb.acronis.com/content/67159

Also, for newly added components like the 2 new groups mentioned, you can sync manually to apply the changes right away, instead of waiting 24hs for the automatic update -> https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…

 

If after following these steps, the issue persists, upload a ticket to our support team and we will gladly help you to investigate further.

Fri, 12/23/2022 - 13:34
Products: Acronis Cyber protect cloud