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Error Codes

Thread needs solution
Beginner
Posts: 1
Comments: 1

Hi,

I'm new to this. Is there somewhere one can check what various error codes means? Right now I have a failing system state backup 
Don't know what or where to look for with this info:

DATE AND TIME

Nov 18, 2020, 11:07:08 AM

CODE

0x01350016+0x01350016+0x01C90009

MODULE

309

MESSAGE

TOL: Failed to execute the command. Remote registration

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"management_server_vsa64_16363","CommandID":"2B220C98-B8C2-428D-98B7-5C54AEBC8713"}
Message: TOL: Failed to execute the command. Remote registration
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"remote_installation_addon_vsa64_16363","CommandID":"2B220C98-B8C2-428D-98B7-5C54AEBC8713"}
Message: TOL: Failed to execute the command. Remote registration
------------------------
Error code: 9
Module: 457
LineInfo: 0x2485EABA0A7242FD
Fields: {"exitCode":"5","$module":"acroinst_vs_s_16363","httpBody":"{\"context\":{\"$module\":\"mms_rest_api_vsa64_16363\"},\"domain\":\"global\",\"origin\":{\"code\":92,\"fields\":{\"$module\":\"mms_rest_api_vsa64_16363\"},\"linetag\":\"0x487816542fd36b0a, d:\\\\235\\\\enterprise\\\\rest_api\\\\agent\\\\registration.cpp:1391, AgentRestApi::`anonymous-namespace'::Register\",\"module\":0,\"suberror\":{\"code\":1,\"fields\":{\"$module\":\"mms_rest_api_vsa64_16363\",\"curlResult\":\"\",\"host\":\"BACKUPSERVER\",\"port\":\"\",\"requestType\":\"GET\",\"uri\":\"BACKUPSERVER/api/resource_manager/v1/agents/DB9297E2-EA47-46AE-AB63-EF4B4BEC1A17/tenant\"},\"linetag\":\"0xcbd0886296318956, d:\\\\235\\\\enterprise\\\\common\\\\http\\\\curl_transport.cpp:417, Http::Curl::CurlDetails::RequestScope::MakeError\",\"module\":583,\"suberror\":{\"code\":28,\"fields\":{\"$module\":\"mms_rest_api_vsa64_16363\"},\"linetag\":\"0xcbd0886296318955, d:\\\\235\\\\enterprise\\\\common\\\\http\\\\curl_transport.cpp:416, Http::Curl::CurlDetails::RequestScope::MakeError\",\"module\":550,\"suberror\":null,\"text\":\"Connection timed out after 20000 milliseconds\"},\"text\":\"HTTP transfer error\"},\"text\":\"Server unavailable.\"},\"reason\":\"internalError\",\"serCode\":\"0x0000005c+0x02470001+0x0226001c\"}\r
\r
","httpStatus":"503"}
Message: Failed to connect to the management server.

 

 

Any help would be so much appreciated. Thank you.

0 Users found this helpful
Support Engineer
Posts: 1
Comments: 21

Hello Rie.

In most cases such issues are caused by closed ports on the machine.

To check them - please follow https://kb.acronis.com/content/47678 

If all ports are open please submit a support ticket as described by the following link: https://kb.acronis.com/content/56079

Beginner
Posts: 1
Comments: 1

Mikhail Rozhkov wrote:

Hello Rie.

In most cases such issues are caused by closed ports on the machine.

To check them - please follow https://kb.acronis.com/content/47678 

If all ports are open please submit a support ticket as described by the following link: https://kb.acronis.com/content/56079

I see. Will try this. Thank you so much!

Happy holidays.